Technical Support - Johannesburg at Stryker

Essential Duties & Responsibilities: (Detailed Description)

• Maintain a professional and profitable repair and preventive maintenance service on Stryker’s products, while ensuring compliance with the quality systems and manufacturer specifications. 
• Deliver technical assistance and documentation to internal and external customers. 
• Repair and check electronic / mechanical Stryker products
• Perform annual service checks in house on the Stryker products
• Efficient management of documentation for internal as external references
• Give technical support to Product Managers and sales staff
• Give technical support to Customers and Sales Department
• Give IT support on certain instruments
• Ensure excellent follow-up on all customer initiated issues
• Respond to Service Complaints as defined
• Turnaround time for repairs within set guidelines
• Assist with service delivery, and training of Customers and Sales Staff
• Maintain demo loaner pool platform is kept in order and accountable for

Qualifications/Experience:

• Grade 12 National Diploma or Degree in Clinical Engineering or other Electronic related equivalent qualification
• Minimum 1 years’ experience in medical electronics, combined with good mechanical skills, preferably in the hospital environment
• Stryker product portfolio knowledge preferred
• Ability to interpret manufacturing prints & troubleshooting guidelines
• Fluency in English, spoken & written
• Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, Outlook)
• Valid driving licence preferably