Technical Support Officer at Capita

Job Title

Technical Support Officer

Job Description

What you’ll be doing:

• Provide competent and accurate administrative and technical support to the Planning & Building Control Services at Capita Breckland. Working to deadlines as required.
• Validate planning or other applications within the timescales set (including plotting/scanning/public consultations/issuing of Decision Notices etc.)
• To provide excellent customer service by phone, e-mail and face to face to include answering telephone calls within the agreed timescales and assisting visitors to reception (by appointment)
• To attend and contribute to meetings, taking notes as required
• Supporting the delivery of appropriate public consultation and information events with local communities
• Assist in gathering of research data and maintenance of databases, to inform the understanding of future development and monitoring commitments

What We Are Looking For

• Minimum of 5 GCSE’s including English and Maths ‘C’ grade or equivalent competence
• Be familiar with MS Office package (Word, Outlook, Excel etc).
• Excellent customer service skills
• Excellent organisational skills and record keeping
• Competency at checking own, and others, work to confirm accuracy
• The ability to prioritise and proactively manage workloads, and to work flexibly to meet the requirements of the business

About Government Services

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• You’ll get the chance to follow your chosen career path anywhere in Capita.