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  • Posted: Apr 18, 2023
    Deadline: Not specified
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    Since 2008, eKomi supports businesses via a web based Social Commerce solution, to proactively collect product, customer reviews, and seller ratings from real customers. The feedback is used for marketing purposes such as displaying it on company websites, on Facebook, and through eKomi's global partnership with Google – also in Google search results a...
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    Technical Support / Onboarding Agent (m/f/d) for the German market

    Your Tasks

    • You are the first line support for our products and platforms, via phone, email and through our ticket system.
    • You find the best ways to solve our customers' problems.
    • You carry out profound and systematic error searches
    • You work with different teams within eKomi to get needed information and solve technical problems.
    • You help our customers with product migration.

    Qualification

    Your Profile

    • Knowledge of IT or a related technical discipline preferred.
    • Basic knowledge of MySQL
    • Basic understanding of HTML, CSS, Javascript & API
    • Familiarity with ticket systems
    • Basic knowledge of common shop systems such as Magento, Shopware, Shopify, etc. is an advantage
    • Good problem solving skills and customer oriented attitude
    • Good communication skills, both oral and written.

    Method of Application

    Interested and qualified? Go to eKomi on join.com to apply

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