Technical Support Representative at Concentrix

Job Description

• Experience the power of a game-changing career 
• Are you a people’s person with a passion for helping others? We are seeking a Technical Support Representative to join our dynamic team of game-changers in our sunny Durban office with a base salary of R8000 and a guaranteed campaign allowance of R1000.
• We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
• In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact.
• We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.
• Take up the challenge and put those communication skills to the test by applying today!

Experience

• Minimum 2 years' experience working within a contact centre environment, (essential)
• With 1 year working within a technical support department (essential)
• Exposure to supporting customers on chat and email as well as Telecomms (advantageous)

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Base salary of R8000 per month
• Guaranteed campaign allowance of R1000 per month
• Subsided transport
• Pension/Provident Fund
• Medical Aid for the main member or medical insurance for the main member and two dependents

Your qualifications and experience

Concentrix is a great match if you have:

• Matric
• Clear criminal and credit record
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Highly proficient in written and spoken English
• Availability to work shifts in a 24/7 environment (Essential)
• Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers
• Strong commitment to delivering excellent customer service and taking ownership of the customer experience, including resolving complex technical issues
• Ability to tailor communication style to different audiences, ensuring clarity and understanding.
• Capable of working independently and managing tasks in a fast-paced, dynamic environment while also thriving in a team- oriented setting and being open to receiving feedback
• Excellent organizational skills with the ability to prioritize, multi-task, and manage time effectively.
• Ability to research and understand technical information using various tools while interacting with customers.
• Familiarity with working with, adapting to new technologies

What you will do in this role:

• Deliver timely, accurate, and complete solutions to our customers via various channels (chat, email and phone), ensuring they receive quality resolutions with the utmost care and attention
• Handle the most complex issues, providing clear guidance to customers via various channels to quickly resolve issues
• Describe complex systems and solutions in simple terms that Customers of all technical abilities can understand
• Assist customers with understanding the benefits of their products and assist with device setup.
• Provide step-by-step guidance with patience to each customer while delivering a positive, high-quality customer experience tailored to each customer.
• Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist customers and recommend new features that can enhance their business