Technical Support - UPD Lea Glen, Roodepoort at Clicks Group

Introduction

• We are seeking to appoint a Technical Support. The role will be based at the Roodepoort Lea Glen branch, and will report into the Applications Portfolio Manager.
• Please note this is an office based role.

Job description

Job Purpose:

• To analyse, co-ordinate and support IT activities of the organisation to maximise the quality of software development and support change management and governance functions on business critical applications.

 Key Performance Areas:

• To drive efficiency and competence, training and development to ensure quality outputs
• To provide daily support to external and internal clients by responding to email
• correspondence where applicable or to logged calls in the ticket tracking system and following the support process and guidelines to resolve calls within the SLA
• Develop training solutions to minimise future reoccurrence
• To work with developers and business analysts to identify defects and ensure resolution
• Ensure that solutions are documented and perform QA tests on the bug fixes
• To continuously update or create application and support documentation
• To assist with supplying audit evidence during Business audits where necessary
• To provide support for software installations, upgrades and training to the business as required
• To assist in the QA testing of new releases to ensure optimum performance
• To drive efficiency to ensure compliance relating to IT change management

Quality Outputs Of The Job

ADAPTING AND RESPONDING TO CHANGE

• Adhering to Principles and Values
• Persuading and Influencing
• Relating and Networking

APPLYING EXPERTISE AND TECHNOLOGY

• Analysing
• Planning and Organising
• Deciding and Initiating Action
• Achieving Personal Work Goals and Objectives
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks
• TC2000 & THIRD PARTY VENDORS:
• Vendor queries and support
• Field support of Customers
• Support X-Procure, Orderwise, RepWise, Surgicom and Order Direct with Customer related issues
• Testing on new software versions

GOVERNANCE:

• Writing of IT SOP's and policies
• Form design
• Ensure regulatory compliance
• Ensure system continuity
• Provide audit liaison
• Ensure change management compliance

Skills:

• Verbal & Written Communication skills
• Computer literacy
• Problem solving skills
• Interpersonal skills
• Microsoft Excel (advanced)

Knowledge:

• Pharmaceutical Industry knowledge
• Unix skills preferable
• SQL skills advantages
• Logistics Industry/Supply Chain/Wholesale management knowledge

Minimum requirements

Minimum Education & Qualification:

• Essential: Matric
• Desirable: B.Com Information Systems; B.SC Computer Science; IT Diploma or the equivalent

Minimum Job Related Experience:

• Essential: 3 years extensive application support (Online Order Entry & Sales; Debtors/ Accounts Receivable; Warehouse Management; Buying/Procurement)
• Desirable: 2 years ITIL

Apply by: 14 November 2025