Technical Team Leader C - Johannesburg at FNB South Africa

Purpose

• To provide expert advice and support in practice formulation and associated best practice improvements Responsible for leading and developing a team of technical resources that provide operational project and technical support

Experience and Qualifications

• Minimum Qualification - Information Technology related Diploma
• Preferred Qualification - Information Technology related Degree
• Experience - 5 years related technical experience plus 2 years experience in managing complex technical specialist teams

Responsibilities

• Deliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Maintain close working relationships with key stakeholders ensuring appropriate IT solutions are developed
• Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service
• Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration
• Translate business IT requirements into implementable solutions and continuously monitor to ensure operational continuity and effectiveness
• Oversee and manage all technical support request escalated and ensure effective resolution within the Service Level Agreement
• Ensure adequate unit, system integration and post implementation unit tests are performed for all configuration and development tasks
• Ensure testing yields an acceptable level of performance for the changes being delivered
• Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives and best practice solutions
• Determine the estimated resources and timelines required to deliver the required functionality
• Assess, identify, and mitigate potential risks within the IT function by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance
• Design relevant IT Solution and produce specification and architecture in accordance to agreed standards against the requirements and approved by the appropriate governance forums
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Support effective teamwork within the function
• Participate and collaborate across teams
• Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation and achieve efficiencies