Job Vacancies at FNB South Africa

Purpose

• Analyse credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship.

Experience and Qualifications

• An appropriate business degree
• Banking Certification
• 2-3 year's related

Responsibilities

• Year on year revenue growth versus budget for team portfolio
• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the growth of active customer Account Base to increase client base
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan
• Comply with governance in terms of legislative and audit requirements
• Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
• Ensure effective Data Management by ensuring expired limits are attended to against set target. Prepare credit proposals for review by the Credit Product House.
• Compliance with procedures and processes contained in the Golden Rules.
• Manage own development to increase own competencies

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Purpose

• Liaison with clients and insurers, preparation of and submission of policy changes, and other general clerical duties.

Experience and Qualifications

• Minimum Requirement : Related Degree or Diploma
• Experience : 1 year's related experience
• Person must not be an unrehabilitated insolvent

Responsibilities

• Achieve net profit growth for business
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Manage existing clients and grow portfolio through making contact and generating leads
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines
• Provide sales support efficiencies and services in order to ensure retention of clients
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Gather and distribute relevant business information
• Manage own development to increase own competencies

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Purpose

• To provide expert advice and support in practice formulation and associated best practice improvements Responsible for leading and developing a team of technical resources that provide operational project and technical support

Experience and Qualifications

• Minimum Qualification - Information Technology related Diploma
• Preferred Qualification - Information Technology related Degree
• Experience - 5 years related technical experience plus 2 years experience in managing complex technical specialist teams

Responsibilities

• Deliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Maintain close working relationships with key stakeholders ensuring appropriate IT solutions are developed
• Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service
• Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration
• Translate business IT requirements into implementable solutions and continuously monitor to ensure operational continuity and effectiveness
• Oversee and manage all technical support request escalated and ensure effective resolution within the Service Level Agreement
• Ensure adequate unit, system integration and post implementation unit tests are performed for all configuration and development tasks
• Ensure testing yields an acceptable level of performance for the changes being delivered
• Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives and best practice solutions
• Determine the estimated resources and timelines required to deliver the required functionality
• Assess, identify, and mitigate potential risks within the IT function by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance
• Design relevant IT Solution and produce specification and architecture in accordance to agreed standards against the requirements and approved by the appropriate governance forums
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Support effective teamwork within the function
• Participate and collaborate across teams
• Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation and achieve efficiencies

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Purpose

• To assist in proactively managing a portfolio of FNB Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Experience and Qualifications

• Relevant Degree in Finance or Economics or Accounting.
• Preferred Qualification: FAIS accreditation required (RE).
• 2 - 3 years’ experience within a Sales/Service area of a financial environment.

Responsibilities

• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.

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Purpose

• Analyse credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship.

Experience and Qualifications

• An appropriate business degree
• Banking Certification
• 2-3 year's related

Responsibilities

• Year on year revenue growth versus budget for team portfolio
• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the growth of active customer Account Base to increase client base
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan
• Comply with governance in terms of legislative and audit requirements
• Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
• Ensure effective Data Management by ensuring expired limits are attended to against set target. Prepare credit proposals for review by the Credit Product House.
• Compliance with procedures and processes contained in the Golden Rules.
• Manage own development to increase own competencies

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Purpose

• To support the Client Portfolio Executive by managing and administering a portfolio of clients including the application of an approval and ongoing quality risk management of the client’s credit facilities.

Experience and Qualifications

• Relevant Business Degree.
• 3 to 4 Years Credit and relationship management experience.

Responsibilities

• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.
• Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB’s internal compliance procedures and requirements.
• Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner.
• Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
• Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes.
• Ensure analysis is conducted to identify business performance improvements and reengineering initiatives
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Create own development plan and review plan with team leader or manager.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance

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Purpose

• To provide expertise, advice and support through the implementation of the organisational information management strategy by facilitating the definition, design and implementation of information management processes, business and technical requirements and solutions. Information management encompasses information architecture management, metadata management, master and reference data management, data development management, business intelligence and data warehousing management, content, document and records management, data quality management, data storage and operations management and information security and data privacy management.

Experience and Qualifications

• Minimum Qualification - Relevant BSc or BCom degree
• Preferred Qualification - Honours degree with focus in Information Systems
• Experience - 2 to 5 years related experience

Responsibilities

• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Develop and implement best practice architecture and process strategy for Information Management specialization
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Compile reports that track progress and guide business to make informed decisions
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Establish operational process to embed and maintain enterprise standard Information Management
• Identify information management requirements
• Participate in the develop of the enterprise architecture
• Develop and manage key stakeholder relationships that enable achievement of operational objectives
• Deliver internal and external customer service excellence through adherence to quality service standards