Technician Level 3 - Road at AVI Limited

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis.  As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

An exciting opportunity exists for a Technician Level 3, Road at CIRO in Cape Town

Line Manager: Technical Manager

Job Specification:

Key Performance Areas:

• Repair Faulty Equipment
• Fault Finding – Intermediate to Advanced – mechanical, electrical, hydraulic & software related
• Testing all equipment to ensure it is mechanically, aesthetically, and functionally acceptable
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
• Install Beverage Equipment & Test with Product before leaving Customer
• Upliftment of Equipment
• Clearly communicate Fault on Equipment & Corrective action taken to Manager on site
• Inform field service coordinator OR technical support manager of updates or returns
• Escalate any problems i.e. wrong address, site not ready, no product, etc. to T.S.M. immediately
• Phone for assistance from Internal Specialists when struggling to
• First time repair of equipment
• Preventative checks & repair on equipment

General:

• Required to do tool checks & where applicable (Responsible for “lost” tools)
• Perform any other tasks as instructed by T.S.M./Technical Manager
• Operational assistance and guidance to Customers on equipment
• Groomed well and vehicle kept clean and neat to meet professional image for the business.
• Promote company ethics and values at all times.
• Announcing him/herself to the management of establishment with explanation for purpose of visit
• Work overtime/Standby as required from time to time
• Stick to route planned

Technical Duties:

• Stripping, descaling & cleaning of spares (taps, boilers, etc.)
• Reassembling of spares & selected Equipment
• Perform Pre-delivery inspections on Equipment
• Repair Faulty Equipment with minimal input from Tech level 4 & upward
• Fault Finding – Intermediate to Advanced, Mechanical & electrical
• Program Machine parameters
• Program machine settings
• Calibrate machines
• Perform basic software upgrades on equipment
• Testing end product by tasting

Administrative Duties:

• Fill in Consumption sheets with Part Description & Code
• Complete & hand in R-Calls
• Complete & hand in Time Sheets
• Complete & hand in Tool Checks
• Complete Overtime Sheets
• Complete Leave Applications
• Complete, sign & obtain the second signature on PDI’S
• Keep Equipment Manuals/Files up to date

S.H.E. Responsibilities:

• Keep own work area clean, neat & safe at all times
• Keep Work Bench, Floor Space & Shelving uncluttered & safe
• Wear relevant protective clothing
• Only use tools trained on & signed off by W.S.
• Consider the possible Risks of the activity’s in the Warehouse
• Familiarize themselves with Emergency Procedures & Exit points
• Good understanding of the risks of equipment, electrical, high temperature, pressurized vessels, sharp edges, lifting Techniques, dangerous chemicals, etc.
• Responsible to correct & report fellow employees when in breach of rules

Additional Responsibilities

• Time management
• Responsible for spares and tools
• Promote company ethics and values at all times.
• Full Responsibility of own Quality of Workmanship
• Be cost-conscious when selecting replacement spares during repairs

Knowledge Required:

• Basic Coffee knowledge
• Basic knowledge of Coffee extraction through equipment variants
• Technical service and repair experience Intermediate Electrical 220v/380v Knowledge Basic Electronic Knowledge
• Intermediate to Advanced understanding of Multimeter
• Logical & Methodical thinking

Qualifications and Experience:

• Matric essential
• Certification in relevant required (Skill High) coffee equipment
• Advanced Coffee Course Certificate
• Customer relations short course(optional)
• Code EB/08 Drivers license 

Competencies:

• Remain composed and resilient – Perseveres and overcomes obstacles despite resistance or setbacks.
• Manages conflict and criticism effectively.
• Is aware of and manages own stress constructively to maintain optimal performance.
• Deliver customer service – Is dedicated to meeting the requirements of internal and external customers;
• Communicate clearly – Expresses self effectively verbally and in writing, or interactively (one-on-one and in a group).