Technician Level 3 - Road at Coffee Importers and Roasters Organisation (CIRO)

Job Specification:

Key Performance Areas:

• Repair Faulty Equipment
• Fault Finding – Intermediate to Advanced – mechanical, electrical, hydraulic & software related
• Testing all equipment to ensure it is mechanically, aesthetically, and functionally acceptable
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
• Install Beverage Equipment & Test with Product before leaving Customer
• Upliftment of Equipment
• Clearly communicate Fault on Equipment & Corrective action taken to Manager on site
• Inform field service coordinator OR technical support manager of updates or returns
• Escalate any problems i.e. wrong address, site not ready, no product, etc. to T.S.M. immediately
• Phone for assistance from Internal Specialists when struggling to
• First time repair of equipment
• Preventative checks & repair on equipment

General:

• Required to do tool checks & where applicable (Responsible for “lost” tools)
• Perform any other tasks as instructed by T.S.M./Technical Manager
• Operational assistance and guidance to Customers on equipment
• Groomed well and vehicle kept clean and neat to meet professional image for the business.
• Promote company ethics and values at all times.
• Announcing him/herself to the management of establishment with explanation for purpose of visit
• Work overtime/Standby as required from time to time
• Stick to route planned

Technical Duties:

• Stripping, descaling & cleaning of spares (taps, boilers, etc.)
• Reassembling of spares & selected Equipment
• Perform Pre-delivery inspections on Equipment
• Repair Faulty Equipment with minimal input from Tech level 4 & upward
• Fault Finding – Intermediate to Advanced, Mechanical & electrical
• Program Machine parameters
• Program machine settings
• Calibrate machines
• Perform basic software upgrades on equipment
• Testing end product by tasting

Administrative Duties:

• Fill in Consumption sheets with Part Description & Code
• Complete & hand in R-Calls
• Complete & hand in Time Sheets
• Complete & hand in Tool Checks
• Complete Overtime Sheets
• Complete Leave Applications
• Complete, sign & obtain the second signature on PDI’S
• Keep Equipment Manuals/Files up to date

S.H.E. Responsibilities:

• Keep own work area clean, neat & safe at all times
• Keep Work Bench, Floor Space & Shelving uncluttered & safe
• Wear relevant protective clothing
• Only use tools trained on & signed off by W.S.
• Consider the possible Risks of the activity’s in the Warehouse
• Familiarize themselves with Emergency Procedures & Exit points
• Good understanding of the risks of equipment, electrical, high temperature, pressurized vessels, sharp edges, lifting Techniques, dangerous chemicals, etc.
• Responsible to correct & report fellow employees when in breach of rules

Additional Responsibilities

• Time management
• Responsible for spares and tools
• Promote company ethics and values at all times.
• Full Responsibility of own Quality of Workmanship
• Be cost-conscious when selecting replacement spares during repairs

Knowledge Required:

• Basic Coffee knowledge
• Basic knowledge of Coffee extraction through equipment variants
• Technical service and repair experience Intermediate Electrical 220v/380v Knowledge Basic Electronic Knowledge
• Intermediate to Advanced understanding of Multimeter
• Logical & Methodical thinking

Qualifications and Experience:

• Matric essential
• Certification in relevant required (Skill High) coffee equipment
• Advanced Coffee Course Certificate
• Customer relations short course(optional)
• Code EB/08 Drivers license 

Competencies:

• Remain composed and resilient – Perseveres and overcomes obstacles despite resistance or setbacks.
• Manages conflict and criticism effectively.
• Is aware of and manages own stress constructively to maintain optimal performance.
• Deliver customer service – Is dedicated to meeting the requirements of internal and external customers;
• Communicate clearly – Expresses self effectively verbally and in writing, or interactively (one-on-one and in a group).