Technician: Monitoring and Surveillance at BCX

About the job
Monitor client's mainframe.
Starting, stopping and cancellation of mainframe jobs as defined in the processes provided. Escalations of anomalies experienced on shift.
Back-up includes monitoring, reporting, restarting and escalations.
Respond to client enquiries and escalate problems that cannot be resolved.
Knowledge of methods and tools, which are utilised on the client infrastructure
Co-ordinate and monitors actions to meet agreed time and quality targets to ensure Business continuity to client.

•           An understanding of SLA requirements
•           Take cognisance of industry compliance requirements
•           Be aware of changes in client’s strategic objectives and ICT requirements
•           Take cognisance of the centralisation of services in the new data centre and its associated server consolidation / infrastructure consolidation
•           Adhere to Clients policies, procedures, and Governance

Adhere to BCX policies and procedures
Functional Skills and Knowledge Required

Have extensive expertise on IBM Mainframe:

• MVS; JCL; JES2; in any scheduling package such as CA7; CA packages; control packages; Tivoli; Jobtrac; Boole
• Have extensive expertise of Unix/Linux AS400 systems software (Packages like Maestro, Sentry and Patrol)
• Knowledge in the use of recognised scheduling package, e.g. control /CA scheduler
• 1-2 years’ experience in infrastructure solutions specifically in monitoring and surveillance, with IBM Mainframe experience

Qualifications:

• Grade 12 (NQF 4) with relevant IT Certification.
• IBM Relevant Mainframe Qualifications. Enterprise toolset qualifications