Technology Analyst, Technology at SANNE

Role summary

Sanne is looking for a candidate to fill a permanent role as a Technology Analyst, assisting the team Manager in running the team structures on a day-to-day basis.

Key responsibilities:

• Key member of IT ServiceDesk team;
• Based in Johannesburg, to work on all IT service related queries, with an emphasis on NY and Dallas offices;
• Report to IT Supervisor;
• ServiceDesk Coordination, Incident Management and Monitoring Daily Checks;
• Work to IT policies and procedures;
• Act as a key liaison between IT Service Desk and the Infrastructure and Business Systems teams;
• Mentor and assist junior members of team;
• Produce and maintain network documentation;
• Install new/rebuild existing work stations and configure hardware;
• Perform small projects;
• Support in Microsoft Windows, Office and various in house applications;
• Work within a busy vibrant IT team;
• Windows Server Experience and PowerShell desirable;
• Knowledge of IT best practices.

Requirements

Skills / experience

• Excellent communication and organizational skills;
• Ability to diagnose, troubleshoot & solve hardware/software faults efficiently;
• Self-motivated & capable of working on own initiative as well as part of a team;
• Experience with Active Directory, Microsoft Exchange and Citrix is essential;
• Commitment to developing IT skills;
• Self-motivated and capable of working independently;
• Previous IT experience preferable and an interest in IT is essential.