Technology Specialists: Internship Opportunities at Microsoft

Required Qualifications

• Currently pursuing or have completed a Bachelor's degree in the last 6 months in Information Technology, Sales, Marketing, Computer Science, Business Operations, Business Administration or related field. 
• Strong desire and business acumen for consultative solution selling. 
• Exceptional negotiation, customer service, and interpersonal skills.  
• Excellent verbal and written communication, analytical and presentation skills. 
• You must be legally authorised to work in South Africa to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).

Responsibilities

Readiness Development

• Serves as subject matter expert in specific area (e.g., performance, connectivity) and displays readiness at a local scale. Maintains technical skills through completion of ongoing readiness training.

Case Management (Delivery Excellence)

• Drives case wellness through monitoring of idle cases or cases that need more attention, ensuring no increases in cases at a specific time.
• Collaborates with escalation engineers, subject matter experts, and/or Delivery Partners (DPs) to orchestrate backlog management, seeking assistance when needed. 

Managing Collaboration Activities

• Responsible to answer and assist with questions posed by account teams. 
• Collaborate with others to resolve issues in a timely fashion.
• Participates in building communities with peer delivery roles (e.g., Support Escalation Engineering, Escalation Engineering, etc.)

Process Improvement

• Identifies technical deficiencies in services or processes to help improve the quality of the services.
• Collaborates with internal teams, and sometimes external teams, for product and process feedback
• Partners with manager and Supply Delivery Manager for continuous improvement planning. 
• Serves as an early warning system and notifies appropriate impacted audiences regarding flaws in processes.
• Evangelizes processes and process improvements