Telesales Consultant - Cape Town at Dis-Chem Pharmacies

Minimum Requirements:

• Grade 12 / Matric with English and Mathematics
• 1 Year Pharmaceutical experience

 Advantageous:

• Previous telesales experience

Duties and Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Always ensure and provide feedback to customers once client query is resolved.
• Provide feedback to customer regarding queries.
• Process all interactions necessary for the accurate managements of adherence calls.
• Manage and report compliments and complaints through the customer service diary.
• Adhere to customer relations practices and accurately capture employee information.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Ensure that customer information is dealt with in a confidential manner.
• Build sustainable relationships and engage customers.
• Ensure effective internal communication (with regards to customer service/ benefit programme) and effective external communication
• (Customer – feedback provided).
• Respond to written or email enquiries on various platforms, within a reasonable time.
• Adhere to excellent telephone etiquette at all-time according to Dis-Chem standard operating procedures.