Telesales Manager at KTOB Solutions

Role Overview

• As the Head of Telesales, you will be responsible for leading, managing, and optimising a high-performing telesales team. Your role will involve developing strategies to meet targets, overseeing daily operations, and driving a culture of success and accountability within the team.

Key Responsibilities

• Team leadership: Lead, mentor, and manage a remote telesales team to achieve and exceed sales targets.
• Performance optimization: Monitor and analyze team performance, ensuring continuous improvement through data-driven decisions.
• Training and development: Provide coaching to agents, identify skill gaps, and implement ongoing training initiatives.
• Process refinement: Work closely with leadership to refine sales processes, scripts, and overall team structure to maximize productivity.
• Campaign management: Ensure consistent performance across all campaigns by aligning team efforts with organizational goals.
• Reporting: Prepare and present performance reports, identifying successes and opportunities for improvement.

What We’re Looking For

• Experience: 3+ years in telesales leadership, preferably within telecom or similar industries.
• Leadership ability: Proven success in leading and managing teams in a remote setting.
• Strong communication skills: Ability to communicate effectively with team members and stakeholders.
• Data-driven mindset: Proficient in analysing performance data and identifying actionable improvements.
• Problem solver: Capable of addressing challenges and implementing solutions effectively.
• Goal-oriented: Focused on achieving team targets and meeting deadlines.