Telesales Representative at The Heineken Company

The Purpose of the role

Build unrivalled customer partnerships by being customer centric. Effectively manage and develop high end designated outlets in order to deliver the volume and full service package as outlined in the Commercial Plan. 

• Ensure that service standards are met in terms quality assurance, adherence to business processes and attainment of productivity targets.
• Meet KPI qualifiers and standards.
• Ensure 100% database accuracy.
• 80% of execution is against 100% of documented SOP.
• Deliver NSV and volume target (LE) against Rig customer base.
• Deliver against gifting volume expectations.
• Ensure voice call service levels are met.