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  • Posted: Sep 25, 2019
    Deadline: Not specified
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    At Sage, we energise the success of businesses and communities around the world through the imagination of our people and smart technology. Sage provides small and medium sized organisations with a range of easy-to-use, online and cloud business management software and services - from accounting and payroll, to enterprise resource planning, customer relation...
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    Telesales

    We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
    An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
    The goal is to help the company grow by bringing in customers and developing business.

    Key Responsibilities

    • Supporting the achievement of team and departmental revenue objectives
    • Ensuring achievement of revenue targets.
    • Proactively encouraging growth and development within a defined base of customers
    • Consistently performing against KPIs and Departmental Standards set
    • Maximise all cross sell opportunities
    • Take responsibility for maintaining their own product and procedural knowledge
    • Provide sales support to both internal and external customers.
    • Any other duties as instructed by the Team Manager within the role.
    • Pro-actively and re-actively provide/source technical product advice and guidance to customers (if required).
    • Asses customer’s needs and advise on correct product for their business
    • Provide management with an accurate sales forecast and status on outstanding pipeline
    • Accurately completes admin processes required as part of the role
    • Respond to all incidents logged on the system according to the timelines described in the department policy guidelines
    • Ensure no incidents in the system escalate
    • Ensure invoices are processed correctly with the associated proof of payment
    • Follow-up on outstanding payments on a regular basis
    • Apply the Extraordinary Customer Experience (ECE) values to all areas of the role
    • Consistently live and be an example of the Sage values Skills, know-how and experience:
    • Must have: (5 or 6 Max)
    • Background of software sales experience.
    • Microsoft Office skills (Word, Excel, Power Point).
    • Target driven with an ability to be self-motivated in order to achieve and exceed targets under pressure.
    • Well organised with strong time management skills and ability to juggle multiple objectives according to prescribed procedures and processes.
    • Good oral and written communication skills to assist in working with colleagues and delighting customers.
    • Preferred: (2 or 3 Max)
    • Highly autonomous with the ability to work on own initiative
    • Strong customer focus and high-level customer service ethics.
    • Sales experience (2 - 3 years) with a great sales track record


    Technical / Professional Qualifications

    • Key performance indicators: (3-5 Max)
    • Achievement Sales Targets set
    • Achievement of Outbound call targets
    • Conversion rate on leads received

    Method of Application

    Interested and qualified? Go to Sage on sagehr.secure.force.com to apply

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