TEMS Administrator at CHEP

Position Title & Location : TEMS Administrator, ZAF - Kraaifontein

Position Purpose

For a CHEP Expert to Administer, manage and control all CHEP and/or customer owned equipment at the customer premises resulting in:

•  Savings realized by customers
•  Reduced HP/Reduced Ave Vol on Hire
•  Reduced losses due to improved controls

Major/Key Accountabilities

The Customer Service ethos is to provide a high quality, first point of contact account management service to the customer. This individual will work cross functionally, developing effective working relationships to ensure customer queries are resolved and the customer account is efficiently managed which will facilitate customer loyalty and high levels of customer satisfaction. This role suits individuals who have strong interpersonal skills with the ability to build excellent customer relationships. Candidates who are focused on delivering service excellence, problems solving and have a real interest in getting things right for the customer will thrive in this role.

Responsibilities include:

• General administration and customer account processing and reconciliations (query resolution process), inclusive of Debit Authorizations, THAAs

• Processing of customer transfer hire notes

• Reconciliation of accounts and controlling of equipment

• Manage 1-4-1 Exchanges

• Conducting Daily/Weekly/Monthly/Quarterly stock counts

• Conducting health checks and providing feedback to the relevant clients and staff (if applicable)

• Investigation and resolving credit equipment balances

• Investigation and resolving suspended movements

• Investigate and resolve queries from the customers supply chain partners

• Ordering of stock

• Arranging transport – Sending transport schedule daily to logistics

• Weekly/Monthly Reporting – Customer & Internal Reporting

• Logging Collection / Return orders when needed.

• Regular plant sweeps to identify misuse of CHEP equipment

• Equipment quality check – Reporting damages

• Demand planning vs Forecast and Collection

• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.

• Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain

• Compiling and Presenting Key Performance Indicator reporting for customer and internal management

• Log necessary escalations to the business via Siebel

• Logging of necessary activities and Service Requests in Siebel

• Any adhoc tasks as requested by management

Operational duties: (If Applicable)

• Forklift duties

• Loading and offloading of vehicles when required

• Assembling bins and prepping them for production

• Any other ADHOC requirements per site as per agreed SLA for example: packaging specification updates, additional reporting, etc

Challenges

• Ability to function autonomously with limited access to immediate manager.

• Resolving difficult and complex queries

• Dealing with difficult customers

• Delivering high quality customer service at all times

• Exceeding customer expectations

• Managing and delivering on agreed SLA’s

Qualifications:

• Matric + Diploma Essential.
• Preferably studying towards a business degree.
• Manual Drivers Licence
• Forklift Licence an advantage

Experience :

• Analytical Skills

• Excellent communication skills at all levels

• Basic IT knowledge

• Proficiency in Word & Excel is essential.

• Time Management & Prioritisation

• Knowledge of Siebel and myCHEP is essential

• EDI would be an advantage

• Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position