Terminal Operations Coordinator- Cape Town at Airports Company South Africa

Job Description
Key Performance Output

The successful candidate will be reporting to the Senior Operations Coordinator and will be responsible but not limited to the following:

• Manage capacity through coordinating infrastructure maintenance and development projects to achieve a high level of infrastructure availability in a safe operating environment.
• Facilitate and regulate capacity for each process and highlight any pressure points in terms of passenger flow.
• Monitoring construction activities and the impact thereof on operational requirements, safety standards, security standards and service levels.
• Strive for continuous improvement with respect to the end-to-end process on behalf of operations.
• Detect, proactively monitor and manage events (deviation from the norm) in collaboration with other departments and implement remedial action.
• Analyse events and engage for a long-term solution for continuous improvement.
• Monitor and manage process and system efficiency within operations (queuing and processing times) and recommend/implement remedial action where needed.
• Analyse information to identify trends to ensure process and system efficiency.
• Ensure compliance to relevant statutory/legislative regulations, SOP's, operational standards, policies and practices.
• Respond to audit findings and implement appropriate action.
• Direct and coordinate stakeholders to ensure passengers are processed efficiently.
• Participate in people development initiatives such as performance management, succession planning, talent management etc. to ensure team performance meet required standards.
• Provide input into departmental management reports.
• Report on operational performance and highlighting areas of material variances
• Direct and coordinate stakeholders to ensure passengers are processed efficiently.
• Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions required to ensure achievement of organisational goals.
• Participate in the compilation of annual operational budgets and monitoring of expenditure against budget and amendments to forecast if needed.

Technical Skills and Experience

The following skills and experience will be required: 

• Matric/ Grade 12 is essential. 
• National Diploma NQF Level 6 in a relevant field is essential.
• Degree NQF Level 7 in a relevant field is recommended.
• Certificate in Airport Operations is recommended. 
• 4 years’ experience in Airport Operations or relevant Operations.
• Intermediate knowledge of Microsoft Office.
• Driver’s License code B. 

Competencies

• Report writing
• Analytical Thinking
• Good communication skills
• ACI service standards
• IATA standards
• ICAO Annexures
• Fast knowledge on immigration, customs and port health laws

Deadline:9th February,2026