Tester (12721) at The South African Broadcasting Corporation (SABC)

DUTIES AND RESPONSIBILITIES:

BUSINESS OPERATIONAL EFFICIENCY

• Design and develop test cases and success criteria for SABC Digital products (Websites and Mobile Applications) solutions following best practices and procedures and in line with agreed timelines and business requirements.
• Testing new features/products before they are released to the public to ensure they meet business requirements & specifications.
• Ensure accurate functional, system integration, user acceptance and regression testing, and performance testing are executed in different phases of the digital product development to ensure optimal performance.
• Ensure Quality assurance in each test cycle as per predefined criteria.
• Testing products for usability and reporting bugs or usability issues to developers
• Testing different browsers, operating systems, and devices to ensure responsiveness and cross-platform compatibility.
• Reporting on performance and user experience
• Training of business stakeholders on new digital products and features.
• Daily monitoring of team status updates by the development team and ensuring testing of digital products in line with project timelines.
• Constant review of system functionality at different stages of the development lifecycle.
• Effective identification, documentation, and logging of issues (e.g., queries, bugs, change requests) arising out of the testing process.
• Immediate and accurate reporting of failures to line management
• Ensure that the appropriate test protocol/ methodology is applied.
• Develop, update, and maintain digital product documentation including (User Manuals & Standards and procedures).
• Provide support to management to ensure that product goals are met, and dependencies are managed.
• Regular and accurate reporting to management on digital product testing progress.

GOVERNANCE, RISK AND COMPLIANCE

• Cooperation with regulatory and policy affairs to ensure compliance with broadcasting policies, legislation, regulations and licence conditions.
• Contribute to the upkeep of a risk register to address risk issues.
• Ensure compliance with SABC policy and procedures. 
• Ensure compliance with SABC Methodologies and Best practice standards for digital products.
• Ensure compliance with the SABC digital products incident, change and release management requirements.

STAKEHOLDER MANAGEMENT

• Effective briefing and communication with stakeholders
• Provide technical support to users experiencing issues with websites and mobile applications.
• Work with various cross-functional stakeholders across the business to ensure optimal testing and quality assurance of digital products.
• Conduct User Acceptance Testing process.
• Provide training to the business stakeholders.

INHERENT/MINIMUM REQUIREMENTS

 QUALIFICATIONS

• Relevant 3-year Diploma/Degree NQF 5 in Computer Science, Information Technology, Software Development, Software Testing, or related field.
• ITIL Certification is an advantage
• ISTQB/Testing Certification is an advantage

EXPERIENCE

• Excellent communication and problem-solving skills and attention to detail.
• Ability to work independently and prioritize tasks effectively.
• 3 years of relevant testing experience within an IT corporate environment
• Ability to work and complete multiple tasks concurrently.
• Ability to read and understand technical documentation.