Tier II Support Engineer (JB4336) at Kontak Recruitment

Minimum Requirements:

• Proven experience in server management, cloud technologies, and IT infrastructure. 
• Strong background in IT security and network management. 
• Experience in technical project management. 
• Familiarity with Microsoft Power Platforms and hosted PABX systems. 
• Excellent documentation skills and the ability to convey technical insights.
• Must have a driver’s license and own vehicle. 
• Willingness to work after hours and travel to client sites

Duties and Responsibilities: 

• Managing and troubleshooting server OS and related services including Windows Server, AD, DNS, and Group Policy. 
• Deploying and managing cloud technologies such as Azure, AWS, and Office 365 services. 
• Overseeing infrastructure elements such as server hardware and virtualization technologies. 
• Implementing backup and disaster recovery solutions along with DR testing. 
• Enhancing IT security through managing firewalls, endpoint detection and response (EDR), software services, security policies, and penetration testing. 
• Designing, troubleshooting, and implementing network solutions. 
• Setting up and troubleshooting hosted PABX systems. 
• Utilizing Microsoft Power Platforms in projects. 
• Providing technical leadership in project management, scoping, and documentation.