Toll Technology Systems Specialist at The South African National Roads Agency (SANRAL)

POSITION OBJECTIVE:

• The successful incumbent will manager, integrate and maintain SANRAL's tolling systems (hardware and software) nationally, to ensure efficient and effective toll collection and operations, and minimise toll system failures. It includes national toll plazas and ORT (electronic tolling).

MINIMUM REQUIREMENTS:

• B.Eng / B.Sc in Electronic Engineering or BSc in Information Management or equivalent.
• Registration with ECSA or another Professional Body recognised by South Africa
• 15 years minimum relevant working experience
• Minimum 5 years’ experience in tolling systems
• Demonstrated experience in the design, implementation, maintenance and management of major IT systems.

ADVANTAGEOUS:

• A relevant postgraduate qualification will be an added advantage.

TECHNICAL COMPETENCIES:

• Knowledge of toll management systems (software and hardware), traffic management systems and Intelligent Transport Systems (ITS)
• Extensive knowledge of road/transport operations, including relevant industry standards, specifications and legislation
• Knowledge of tolling management, operations and issues in the tolling environment
• Demonstrate exceptional technical expertise and be able to advise SANRAL on IT related technical decision making

KEY RESPONSIBILITIES:

Business owner for tolling systems

• Act as the business owner for all tolling systems nationally
• Identify opportunities to improve/enhance the toll systems
• Log demand for new software, upgrades (asset replacement) or change requests for toll system enhancements (e.g. additional hardware integration)
• Support the Road Network System Specialist and ICT with planning activities such as feasibility studies, assessments, concept of operation documents etc.
• Document business requirements for new tolling systems, upgrades or enhancements to existing systems
• Develop business cases (if required) for toll system projects which outline the project objectives, investment required, expected benefits and identifying the critical success factors
• Oversee and evaluate designs and specifications
• Oversee the integration between road-side systems and SAP BRIM solution

Toll systems contract and project management

• Prepare tender documentation for the procurement of tolling systems in line with project requirements and SANRAL’s procurement policies
• Perform project management activities such as preparing and monitoring budgets, tracking progress against project plans, preparing management reports etc

Toll system management and oversight

• Ensure that tolling systems (software and hardware) are well maintained and comply with technical and quality standards
• Monitor the performance and output of the toll systems to identify issues and/or opportunities to improve performance
• Identify risks that could impact the efficient and effective operation of the toll systems and develop appropriate actions and risk response plans to mitigate them
• Oversee the collection, analysis and reporting of information related to the performance of toll operations and maintenance contracts

Toll system technical advisory & support

• Provide technical system toll system support on all SANRAL projects that involves toll facility development and operations (for both CTROM and ORT)
• Provide technical toll system advisory services externally when required
• Provide detailed comments on all system design, operations and maintenance related documents
• Investigate and resolve any queries from internal stakeholders related to the toll systems
• Support with training on toll systems when required
• Proactively research and identify applicable new technologies
• Develop and maintain toll system policies and specifications, including interoperability with other authorities and operators
• Participate in the relevant functional working groups for tolling within SANRAL / Nationally / Internationally as and when required