Tourism Liaison Officer (Level 5), De Hoop Nature Reserve - Bredasdorp at CapeNature

Job Description

CapeNature seeks to employ a qualified, experienced and motivated individual for an opportunity to coordinate its tourism offering at the breath-taking De Hoop Nature Reserve, with its popular 55km slack-packing multi-day hike. This nature reserve offers key tourism facilities and activities namely hiking, mountain biking and swimming.

The successful candidate will reside at De Hoop Nature Reserve, located near Potberg. Accommodation will be available on the reserve, at a subsidized rate.

RESPONSIBILITIES:

KPA 1 – Implementation of Tourism Operational Systems 

• Work with various teams to implement operational systems which drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience.
• KPA 2 – Coordination of key Tourism programs
• On-the-Ground assistance to coordinate the deliverables of key programs, improvements, regular maintenance and drive the support required in Product Development, all of which is underpinned by elements of innovation and green technology solutions.

KPA 3 – Internal & External stakeholder relationship

• Maintain key relationships with internal and external stakeholders which contributes to the delivery of the overall strategic plans of the department, and to ensure that the reserves tourism product is top of mind.

KPA 4 – Team motivation

• Support, motivate and coordinate the services of a high performing internal team and contractors (where relevant) to deliver successfully on the strategic operational plans.

KPA 5 – Service excellence standards

• Maintain the relationship, contract and ensuring service excellence standards offered by concessionaire partnerships and external contractors. In addition, input into identifying and researching new opportunities to grow the experience offering and facilities at reserve level.

REQUIREMENTS:

• A formal Tourism / Hospitality / Business related qualification
• Minimum of (4) years’ appropriate tourism/hospitality industry experience
• A valid Code B driving licence with (3) three years of driving experience
• Working knowledge of the Microsoft Office Packages
• Excellent communication, project coordination, time and budget management, and customer relations skills
• Language proficiency in two (2) of the three (3) official languages of the Western Cape
• No Criminal record

RECOMMENDATIONS:

• Experience in an eco-tourism environment is advantageous.
• Demonstrate experience managing accommodation/eco-tourism facilities.
• Background knowledge of nature-based tourism and conservation
• Working knowledge of the Room Seeker reservations system will be an advantage, but not a key requirement.