TPSA Customer Service Advisor (Nightshift) at Teleperformance South Africa

Overview

To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. To handle day to day customer requests received via different channels of communication and as per Client guidelines.

Qualifications

• Matric or Equivalent
•  Be flexible to working unsociable hours
• Experience delivering service / sales for a US Market (Preferred)
• A minimum of 1 year’s sales/service experience (Essential)
• An excellent command of the English language (grammar, pronunciation, pace and voice clarity)
• Exceptional communication skills
• Technical based trouble shooting skills

Responsibilities

• Driven with a passion to succeed in a fast-paced environment
• Confident and engaging individual with the ability to build exceptional rapport with customers
• Ability to deliver an outstanding customer experience, profile customers and match products to individual needs
• Computer literate and process expertise (Desktop and Online Applications) with the ability to ‘type and talk’
• Sales Focus: Influencing Customers’ decisions by creating an environment in which the needs of the Customer are being matched to the products and services provided by the person/organization; creating a positive impact on the Customer and persistently pursuing business
• Target driven and self-motivated in order to meet and exceed both team and individual project targets
• Our Customer Ethos – You will be required to make their experience memorable and you will be completely connected as every conversation is different and we need your sparkle to always be present so that our client’s customers walk away from their conversation saying ‘they were awesome’.