Trainee Cosmetics Manager - Hemingways at Dis-Chem Pharmacies

Dis-Chem Pharmacies has an opportunity available  for a Trainee Cosmetics Manager for their Hemingways store. The purpose of this position is to manage the Cosmetics and Beauty category within Dis-Chem stores. Effective promoting and selling of Dis-Chem cosmetic and beauty products through excellent and consistent customer service. Ensure staffs on floor assist customers.
 

Minimum Requirements:
Essential:

• Grade 12 – Matric or a Senior Certificate
• 3 Years Cosmetics or Beauty Experience within Retail environment

 Job Description:

• Direct and support sales staff under the guidance of the Store Manager and in accordance with the Dis-Chem policies, procedures and retail working practices.
• Ensure that employees in the department adhere to Dis-Chem policies and procedures.
• Discipline and council employees in the department, with the Store Manager`s assistance, when needed.
• Perform general Human Resource duties, including but not limited to, administrating leave, sick leave, time schedule, and KRONOS.
• Ensure that Cosmetic Consultants are allocated to the correct and relevant cosmetic and beauty house.
• Employees in the department must receive relevant training.
• Manage and encourage feedback from training.
• Manage the employees in the department’s performance through the Dis-Chem Performance Management System.
• The store must be adequately staffed at all times and establish an appropriate work roster for employees in the department.
• Manage all in-store promoters according to Dis-Chem Policies and Procedures.
• Inform the Payroll department of all employee changes, which includes but are not limited to terminations, leave, disciplinary action and employment.
• Inform Category Managers of all changes relating to cosmetic houses, maternity leave and resignations or terminations.
• All employees must wear uniform according to the Dis-Chem uniform policy.
• Ensure personal and subordinates hygiene and presentation according to Dis-Chem standards.
• Maintain absolute confidentiality concerning all company and customer information.
• Be accountable and manage stock control and/or flow through effective planning and ordering of stock in collaboration with Dis-Chems Distribution Centre and suppliers.
• Adhere to Dis-Chem’s stock policies and procedures and don’t delegate ordering of stock to Cosmetic Consultants.
• Ensure that all Cosmetic and Beauty administration procedures are followed, including but not limited to weekly returns, sales records, and employee and promotion records.
• Be responsible and accountable for your designated stock in stock room and on the sales floor.
• Adhere to Dis-Chem security policies and procedures, regarding stock and customer payments at the cosmetics cashier counter.
• Adhere to policies regarding store allocations from suppliers and Dis-Chem allocation for individual employees.
• Manage and deal with customer compliments and complaints.
• Escalate serious and unresolved customer complaints to the Store Manager or Regional Cosmetic Manager.
• Serve customers and implement a high standard of customer care and service
• Investigate and solve all customer queries effectively and in time
• Promote problem solving within team to improve customer service
• Ensure that a Cosmetic Cashier and a Cosmetic Consultant is always visible in the Cosmetic Department.
• All beauty and fragrance related products including returns by customers should go through the Cosmetic Manager or the department`s second in charge when Cosmetic Manager is away.
• Report injury on duty and customer accidents to the Store Manager and Head Office according to standard operating procedures.
• Maintain a high standard of cleanliness, and ensure merchandise and displays are maintained in both the window area and throughout the store.
• Manage merchandise by ensuring displays are presented in an attractive manner.
• All goods must be correctly priced and labelled.
• Adhere to stock layout principles, at all times.
• Merchandising displays in the cosmetic and beauty area must be faced up and stocked.
• Manage and ensure that the correct shelf price talkers are displayed.
• Maximise store income and achieve department, brand and vendor targets.
• Monthly promotions must be executed to maximise sales.
• Be accountable for all employees in the department (cosmetic, beauty and fragrances) and ensure they are aware of current beauty promotions and non-beauty promotions, which includes but are not limited to display’s and signage.
• Adhere to Head Office implementations.
• Keep updated with in-depth knowledge regarding products, brands and the retail industry.
• Ensure that the Cosmetic and Salon Department accurately book salon appointments.

Competencies
Essential:

• Computer Skills – Word, Excel, Powerpoint, SAP
• Customer Service
• Communication
• Trustworthy 
• Honest