Trainee IT Support Manager at Shoprite Group of Companies

Job Objectives

Store Audits:

• Conduct comprehensive audits of new store setups to ensure compliance with company policies and technology standards.
• Evaluate local IT infrastructure, software installations, and hardware placements.
• Assess the effectiveness and performance of existing technology in the store environment.
• Identify any gaps or issues in IT setups and report findings to senior management.
• Prepare detailed reports after audits and visits, summarising findings, recommendations, and best practices.
• Maintain documentation of store IT infrastructure and technology compliance status.

Store Visits:

• Visit various store locations to provide support, guidance, and training on IT-related matters.
• Collaborate with store managers to understand operational challenges and suggest technology-driven solutions.
• Gather feedback from store staff regarding current systems and any required improvements.

Systems Support and Training:

• Develop and implement training sessions for end-users on IT best practices, new software applications, and security awareness.
• Develop user guides and documentation for common technical issues.
• Provide prompt and courteous support to end-users via various channels, including phone, email, and in-person.

Problem Management:

• Identify and report on critical problems and trends to third party for awareness and action.
• Report on the outcomes of problem management initiatives to demonstrate value to the organisation.

Project Management:

• Assist in the planning and execution of technology rollouts for new store openings.
• Contribute to continuous improvement initiatives related to store technology operations.

 Collaboration with IT Teams:

• Collaborate with other IT teams to escalate and resolve complex issues.
• Oversee projects related to system upgrades, implementations, store openings, store revamps and stock takes.
• Foster strong relationships with internal and external stakeholders.

Qualifications

• Degree/Diploma or higher in Information Technology, Computer Science, or a related field – (essential)

Experience

• +3 years' experience in anIT support role or similar, with some knowledge relating to system hardware and software support - (essential).
• Good understanding of the retail environment and Point of Sale systems - (essential).
• Sound understanding of MS Windows Support and Configurations - (essential).