Trainee Manager - Ficksburg (New Store) at Dis-Chem Pharmacies

Job Description

• Dis-Chem Pharmacies has an exciting opportunity available for a Trainee Manager at our Ficksburg, Free State Store.
• The successful candidate will learn and develop their knowledge of overall store operations under the direction and supervision of the Store Manager.
• The role involves performing a wide range of retail operational duties while receiving guidance and support from experienced management.

Minimum Requirements

Essential:

• Grade 12 / Matric.
• Minimum of 1–2 years’ experience in retail store management disciplines, including but not limited to stock management, cash management, reporting, expense control and customer service.
• Computer literate – MS Office.
• Willing and able to work retail hours.
• Valid driver’s licence.
• Own reliable transport.

Advantageous:

• Diploma in Financial / Administration or a relevant 3-year Diploma.

Job Responsibilities

Inventory Management

• Ensure the processing of items, including but not limited to goods in transit, cycle counts, physical stock-to-system matching, stock takes, addressing shrinkage and maintaining overall stock levels.
• Ensure efficient stock flow to the sales floor.
• Participate in, assist with and support the management of shrinkage.
• Participate in, assist with and support the ordering of stock to maintain correct FMCG, Health and Beauty stock levels when required.

Sales Floor & Receiving

• Assist with the planning, implementation and maintenance of promotional stock displays across FMCG, Health and Beauty.
• Assist with the adherence to, implementation and maintenance of labelling, pricing and layout standards across FMCG, Health and Beauty.
• Assist with goods receiving duties in accordance with standard operating procedures.
• Participate in maintaining transaction integrity for incoming goods receipts and outgoing returns, guided by company internal control procedures.
• Assist with the reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures.

Sales Targets

• Assist with achieving set store sales targets, including but not limited to FMCG, Health and Beauty.
• Partner with all Heads of Departments to ensure targets are achieved.
• Support management in ensuring promotions are effectively executed.
• Assist management in coordinating with other stores to share knowledge, plan promotional activities and achieve goals.
• Maintain awareness of market trends within the retail industry, understand forthcoming customer initiatives and monitor local competitor activity.
• Support management in determining profit and sales objectives and propose strategies to maintain inventory levels and manage work in accordance with store policies and procedures.
• Propose innovative ideas to senior management to increase market share.
• Assist in the development of regional retail strategies to increase the customer base, expand store traffic and optimise profitability across FMCG, Health and Beauty.

Point of Sale Operations & Finance

• Assist with daily cash-ups and review reconciliation packs and supporting documentation.
• Assist with the efficient scheduling of the point-of-sale area to maintain effective service standards.
• Assist with monitoring store expenses and ensuring stock adjustments are allocated to the correct GL accounts.
• Support the analysis and interpretation of Financial Income Statements.
• Assist in ensuring all expense-related items, including ordering and monitoring, are controlled and managed within budget.
• Support management in maintaining transaction integrity throughout the store, guided by company internal control procedures.
• Support the accuracy and completeness of branch transactions.
• Support management in improving cashier service levels and cashier productivity rates.
• Assist with controlling overtime and casual spend.
• Assist with the daily sign-off and investigation of run ends.
• Support management in disseminating, collating and reporting relevant information between store and department managers.
• Assist with any internal or external audits conducted in store.

Customer Service

• Assist with addressing customer complaints promptly and effectively, and regulate both complaints and compliments.
• Assist in ensuring the customer request system is operational and actioned daily.
• Encourage and continuously report on new loyalty sign-ups.
• Assist in ensuring the accurate manual processing of points to customer accounts.
• Assist with providing customers with feedback regarding queries and complaints.

HR Process Support

• Assist with people administration duties, including but not limited to leave management, scheduling and staff file management.
• Facilitate Human Resources processes, submissions and documentation for the store in compliance with standard operating procedures.
• Account for the execution of transactions on the workforce management system (KRONOS) within the store, including master data and transactional management.
• Assist the store with the delivery of HR policies and system implementations.
• Support management in ensuring employees receive training where necessary and collate employee feedback on training sessions attended.

Trainee Programme Adherence

• Participate and engage in meetings, workshops and other learning opportunities.
• Assist managers and complete assigned tasks for on-the-job learning purposes.
• Complete all required learning programmes and assessments to be deemed competent.
• Ensure the Portfolio of Evidence is filed and kept up to date, with the required sign-offs completed with the Regional Admin Manager.

Competencies

Essential:

• Sound knowledge and understanding of retail store management disciplines, with retail administration experience.
• Ability to analyse simple to semi-complex situations, evaluate multiple options and make informed decisions to achieve objectives.
• Ability to follow guidelines, regulations, principles and standards, with an understanding of business complexities.
• Effective communication skills with all types of people, including the ability to explain concepts to first-time users.
• Attentive and active listening skills.
• Ability to identify and manage your own emotions and the emotions of others.
• Conflict management, counselling and networking skills.
• Strong emotional intelligence.
• Detail-oriented and organised, with the ability to manage multiple priorities and meet deadlines.

Special Conditions of Employment

• Willing and able to work retail hours.
• Local travelling required – valid driver’s licence and own reliable transport.
• South African citizen.
• Clear credit and criminal records.

Remuneration & Benefits

• Market-related salary.
• Medical aid.
• Provident fund.
• Staff account.

Closing Date 26 August 2026