Trainer at Coffee Importers and Roasters Organisation (CIRO)

• Ciro is looking for a passionate coffee professional to help us share the art of great coffee.
• The successful candidate will be based in Bryanston and report to the Coffee Capability Manager.

Key Outputs:

Conduct Barista training across all modules for both Internal and External customers.

• Use your knowledge and skill in coffee to effectively train customers and internal staff.
• Have in-depth knowledge of all courses offered by Ciro and deliver them effectively.
• Ensure the internal training plan, as directed by Head Office (HO), is implemented.
• Recommend updates and improvements to training material.
• Conduct training both onsite and in the classroom.
• Manage training budgets in line with guidelines set out by HO.

Event planning and execution

• Liaise with the sales team weekly on event requirements.
• Plan and manage all event stock.
• Ensure events are invoiced and managed effectively.

Conduct Trainee assessments

• Assess all trainees timeously after training completion.
• Conduct fair and consistent assessments in line with Ciro training guidelines.
• Provide proper follow-up and feedback on all assessments.

Collaborate with Sales Consultants for Ciro's customers

• Hold weekly meetings with the sales team for feedback and customer training planning.
• Understand customer needs and tailor training on required products effectively.
• Suggest menu development ideas and innovations.
• Plan and manage events and customer tastings.

Manage and maintain the Training Centre and equipment

• Perform daily cleaning and maintenance of all equipment.
• Conduct weekly counts of equipment, crockery, and stock.
• Order and manage stock requirements for training and events.
• Report any breakdowns or issues in the training centre timeously.
• Ensure the training centre is clean and well-maintained daily.
• Effectively manage the BUP training program to ensure completion within timelines.

Drive training income

• Ensure all training invoices are issued and paid promptly.
• Drive income growth and meet training budget targets.

Customer-specific Ciro CORE evaluation, Training Register & ESO completion

• Ensure management of the establishment signs off the following documents after each visit: Ciro CORE Evaluation and ESO Job Card (including spares consumed and quote/invoice for the visit).
• Submit correct and comprehensive online documentation for every call, as per the standards set by Key Accounts, Training, and the Customer.
• Escalate any findings to Ciro Management and keep customers informed of any irregularities.

Ensure in-cup coffee quality standards

• Perform taste, grammage, and flowability testing on products and equipment.
• Calibrate or program equipment to ensure consistent coffee quality.
• Assess establishment staff to ensure correct preparation and cleaning procedures are followed.
• Ensure compliance with quality standards defined by customer HQ and report any irregularities to management.

Perform basic preventative maintenance of coffee equipment

• Carry out basic preventative maintenance as per service intervals in the customer SLA (e.g., changing filters and basic spares).
• Ensure maintenance activities are completed thoroughly and signed off by establishment management.
• Ensure all spares and filters are consumed appropriately, with Job Cards signed off.
• Assess on-site equipment and log repair calls with the Technical Department if major repairs are required.
• Report any malicious damage to the customer.
• Keep the business informed of potential leads.
• Manage assigned spares and tools responsibly.

Qualifications:

• Diploma in Coffee or Training

Experience:

• 3–5 years as a Senior Barista, leading and developing team members.
• Coffee diploma or relevant SCA (Specialty Coffee Association) courses.

Knowledge & Skills:

• Proficient in MS Office.
• Strong knowledge of coffee, coffee menus, and related products.
• Experience maintaining various coffee equipment.
• Ability to manage BUP effectively.
• Strong presentation and facilitation skills.
• Understanding of coffee origins, espresso preparation, FABS, and alternative brewing methods.
• Ability to demonstrate and create coffee-based drinks for customers.
• Maintain and manage all training equipment through effective delegation, training, and leadership.

Deadline:17th October,2025