Trainer at Publicis Africa Group

Company Description
We offer Business Solutions including Retail Data & Consumer Insights, Integrated Shopper & Retail Marketing, Field & Channel Marketing and Training & People Development. We’re focused on business results and always aim to create long term solutions to drive conversion and sales.

Job Description
Program Design and Implementation

•             Develop training curricula, instructor manuals, learner guides and other materials, which meet identified learning goals.
•             Develops and aligns course material that meet identified learning goals
•             Maintains the currency and accuracy of all learning materials through regular updates.
•             Researches literature and other resources to guarantee services are developed to the most current evidence-based practices on the subject/s.
•             Designs pre and post training assessment tools to measure learning and performance as a result of learning initiatives.

Skills Development Delivery

•             Operates within agreed training schedule and meets quality standards.
•             Delivers a variety of internal workshops, courses and programmes whether through giving presentations, facilitating learning in small groups, mentoring and/or coaching in the field.
•             Identify the most appropriate and cost-effective training approach, including selection of training media.
•             Uses adult learner methodologies.
•             Delivers induction and/or on-the-job training.
•             Ensures completion of learning assessments and provides relevant feedback to learners based on results.
•             Deliver training utilising the most current learning resources available.
•             Responsible for the delivery of all product, process, systems and soft skills training.
•             Delivers operational specific learning and development interventions.

Conducting Needs Analysis

•             Conduct training needs analysis to support development of instructional designs.
•             Proposes solutions to fill any identified gaps in competence.
•             Collaborates with operations management to ensure that competency gaps are filled.
•             Ensures knowledge of business issues is current.
•             Identifies trends and common challenges in business units and makes recommendations

Administration and Record Keeping

•             Perform administrative functions necessary to deliver and document learning and development programs
•             Maintain data bases to track progress of participants and program scheduling.
•             Accurately records all learning and development interventions
•             Provides management with relevant training reports
•             Ensures training manuals and aids are prepared for training.
•             Makes logistical arrangements for training including distribution of training invitations, consolidation of confirmations and tracking of cancellations and no-shows.

Collaboration

•             Maintaining and developing relationships with all internal and external stakeholders.
•             Prepare and implement a Regional Training Plan in consultation with the Training Manager  and Regional Teams (internal and external)
•             Participate in special projects and joint working arrangements within the region in consultation with the Training Manager.
•             Conducts evaluations and feedback sessions for the operational team and the client.
•             Undertake such other duties as may be agreed from time to time with the Training Manager and/or Regional Manager.

Qualifications

•             At least 3 (three) years of experience as a trainer in a professional training position
•             At least 1 years’ experience delivering Sales and Soft Skills training in a formal training environment
•             Proficiency in working with Microsoft Office, especially PowerPoint
•             Ability to present and teach technical information to others
•             Fluency in indigenous languages relevant to the area of recruitment
•             A demonstrated ability in designing learning material and assessment tools for adult learners.
•             A demonstrated ability to shape and run the learning process for adult learners.
•             Excellent knowledge of adult learning theory and practice, facilitation and training techniques including instructional design methods and assessment procedures and principles.
•             Good knowledge of occupational sector (Telecommunications)
•             Good knowledge of current issues and best practice in occupational sector (Telecommunications    
•             An understanding of, and demonstrable commitment to excellence face-to-face consumer education