Training Administrator - George at Badger Holdings (Pty) Ltd

Responsibilities:

• Collaborate with the People's department to process information on new staff members and facilitate their induction into the organization.
• Work closely with Training facilitators to arrange product-specific training for new staff and create individual training registers for trainees.
• Prepare registers for compulsory presentations, including Product Specific training, Health & Safety, Compliance, Policyholder Protection Rules (PPR), and IT.
• Review previous month's training sessions and registers to follow up with trainees who may have missed any sessions.
• Set up the training room for new induction groups, ensuring cleanliness and proper arrangement of name tags.
• Compile training manuals for new induction groups.
• Track trainees' progress and ensure completion of all required rewrites.
• Invigilate trainees during test-taking sessions and print tests when necessary.
• File induction tests on a monthly basis.
• Capture all assessment results and training costs on the SAGE system.
• Prepare lists of completed training for Workplace Skills Planning (WSP) and Annual Training Report (ATR) submissions.
• Upkeep and administration of systems used within the Training department (Pluto LMS; SAGE) – training will be provided.

Person Specification and Conduct:

• Act with integrity, honesty, and transparency.
• Demonstrate mutual respect and trust.
• Set a positive example for others.
• Perform duties in a professional and competent manner.
• Display commitment and drive for achieving results.
• Embrace continuous development and learning opportunities.

Requirements

Competencies and Skills:

• Strong organizational skills and the ability to plan, prioritize, and manage workload effectively.
• Ability to work well under pressure and collaborate within a team.
• Proactive thinking and the ability to anticipate needs in advance.
• Attention to detail and ability to meet deadlines.
• Excellent oral and written communication skills with a professional demeanour.
• Strong relationship-building skills, even in challenging situations.
• Ability to handle confidential and sensitive matters with discretion.
• Expertise and knowledge within the field of employment.
• Proactive in seeking information and working systematically to obtain data and feedback.
• Demonstrate initiative in problem-solving and taking ownership of tasks.

Minimum Requirements:

• Education – matric or equivalent
• Compliance Knowledge: Training administrators will be required to complete our NQF Level 4 in insurance.
• Organization and Planning Skills: Strong organisation, administration and planning skills are crucial to ensure that training activities run smoothly and efficiently.
• Strong attention to detail
• Strong communications skills and good customer service skills, these are important for addressing inquiries, resolving issues, and ensuring a positive training experience for participants.
• Technology Proficient: Proficiency in using Microsoft Office (Word, Excel and PowerPoint). Learning management systems (LMS), online training platforms and other relevant training tools may be necessary.