Training Facilitator - Johannesburg at Tsebo Solution

Duties & Responsibilities

• Proactively engage with internal and external partners to understand their training needs and expectations, designing comprehensive training plans aligned with organizational goals and industry standards.
• Develop and implement engaging training programs tailored to different audiences, utilizing innovative strategies and technology to ensure maximum impact.
• Coach and mentor unit managers and supervisors where needed to ensure cleaning and managerial excellence.
• Execute the training process from start to finish, including planning, preparation, administration and delivering dynamic training sessions that promote knowledge retention, skill development, and confidence building.
• Utilize knowledge of human behavior and change management principles to influence positive outcomes and foster a culture of continuous learning and development.
• Provide constructive feedback to trainees to support their growth and performance improvement.
• Capture training data and evaluate the effectiveness of training programs, identify areas for improvement and innovation to enhance the overall learning experience and implement.
• Analyze training data to identify trends and opportunities for development, reporting on training activities and outcomes to management and stakeholders.
• Foster a culture of continuous learning and development within the organization.

Skills and Competencies

• Delivering Objectives
• Designing and Developing skills (PowerPoint).
• Planning & scheduling
• Organising (resources for training and assessments).
• Facilitation skills (Influence and Inspire).
• Cleaning skills- Basic and Specialized (Healthcare, Commercial, Industrial, Logistics, Hospitality, and other relevant segments).
• Understanding of SharePoint, Teams Vision Skills portion, E-learning Platform.
• Report writing (Basic).
• Drawing reports from Vision and E-learning platform.
• Proven experience in developing training plans, designing, and delivering impactful training programs, project managing the training process, with certification in training, instructional design, assessment, and moderation preferred.
• Strong presentation and communication skills, with the ability to engage internal and external customers as well as audiences of all levels.
• Excellent interpersonal skills, with a positive and motivating approach to influencing others.
• Proactive problem-solving abilities and adaptability to fast-paced environments.
• In-depth knowledge of contract cleaning practices and industry standards across different sectors.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required, with experience in video script writing and Learning Management System (LMS) administration preferred.

Qualifications

• Grader 12.
• Trainer qualification (advantage).
• Assessor Qualification & registration at Services Seta against NQF 1 H&C (advantage).
• Moderator Qualification & registration at Services Seta against NQF 1 H&C (advantage).
• Must have own vehicle and valid driver’s licence.