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As a leading workplace management solutions provider across Africa Middle East, operating in over 28 countries, with over 40,000 employees, Tsebo Solutions Group offers our clients improved workplace productivity that supports their success. At Tsebo, we believe that the local expertise of our people and the global standards by which we operate, enables u...
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Duties & Responsibilities
Operational Delivery:
- Ensure that all meetings booked by clients on the ERS system are confirmed and confirmation communicated to relevant client.
- Support offices nationally with booking queries in relation to the ERS system
- Have a good understanding of the client’s requirements for the room and coordinate set up details with the relevant Tsebo team.
- Generate and distribute relevant reports from the ERS system to the client/manager as required.
- Ensure that all bookings booked more than 6 months in advance is scheduled and confirmed accordingly.
- Ensure that all confirmed meetings are displayed on the scheduled meeting room Condeco panel.
- Brief and inform all AV support staff of all VC and AV requirements in advance.
- Ensure that WIFI details are active and distributed to supporting parties for clients
- Brief Logistics Clerks of set up requirements in advance.
- Manage incoming faxes for the JHB office to ensure they are distributed timeously and to the relevant parties.
- Report and hand in any lost property found in meeting rooms to security.
- Assist to ensure water bottles are refreshed regularly throughout the day and that clean glasses are available at all times.
- Report any building maintenance to the Helpdesk daily.
- Ensure any system queries or errors are reported the EY custodian.
- Perform random checks on the system functionality and reports.
- Ensure that all Tsebo support staff receive events /meeting schedules 24 hours before the event or meeting.
- Manage shuttle driver bookings.
Customer Focus:
- Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
- Interact with client to provide and process information in response to inquiries, concerns and requests about products and services.
- Conduct client satisfaction surveys to ensure clients are satisfied with the products and services.
- Keep up to date with business developments and strategic objectives within the environment.
- Provide advice on general changes and compliance within the workplace management framework when required.
- Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
- Attend to and resolve all customer queries timeously or escalate when necessary.
- Follow up and follow through on all escalated queries timeously.
- Manage conflict.
Reporting:
- Prepare daily reporting within set timeframes for distributing to the relevant parties. Code of Conduct:
- Undertake such other responsibilities as directed by Management that will drive sustainability. • Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
- Take responsibility for one’s own performance.
- Promote TFS’s & EY image and corporate citizenry through deliberate and co-ordinated activities.
- Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
- Ensure TFS ethical values are adhered to
Skills and Competencies
- MS Office Suite
- Good understanding of the utilisation of the ERS system.
- Good understanding of the EY structure and staff member roles.
- Proficiency in English; knowledge of additional languages is a plus
- Excellent verbal and written communication skills
- Excellent organizational and time-management skills
- Hospitality and customer centric focus.Emotional Intelligence:
- ability to work with colleagues who have different ways of behaving and interacting.
- Resilience: ability to cope with setbacks. · Ability to work unsupervised and within a team.
- Self-disciplined, motivated, energetic self –starter with an exemplary work ethos. ·
- Capability to interact with both internal and external customers at all levels.
- Ability to maintain confidentiality.
- Attention to detail with a methodical and structural approach.
- Results focussed and professionalism
Qualifications
- Grade 12 (non-negotiable) plus….
- Computer literacy on MS Office.
- Facilities Management or Hospitality Diploma
- Minimum 3 years’ experience in a similar environment on similar systems
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Duties & Responsibilities
Compliant sub-contractor database
- All new sub-contractor adoptions are processed according to current policy and process and all sub-contractors are screened and adopted accordingly.
- Ensure compliant and complete document management.
- Continuously update sub-contractor compliance documentation
Customer focus
- Customer (divisional or client) deadlines and turnaround times for various processes are met and exceeded where possible
Strategic Sourcing and Category Management
- Selection of appropriate suppliers and contractors, to promote good procurement practice with due regard to sustainability, ethical purchasing standards and costing.
- Monitor and review appropriate service level agreements to rigorously evaluate the performance of suppliers, and report on this on a regular basis.
- Work with internal stakeholders, to determine procurement needs, quality and delivery requirements.
- Align the procurement process with Tsebo policies.
- Responsible for order placement, timing, supply / demand alignment, material replenishment and supplier performance.
- Set and plan how to achieve supplier accreditation and service level management.
- Payment terms negotiation, optimization, and management of suppliers.
- Maintain contracts with vendors
- Control and monitor expenses against approved budgets.
- Maintain good relationships with suppliers and renegotiate prices on a regular basis.
- Review inventory and update as required.
- Receive orders from various departments.
- Initiate and keep track of orders and ensure proper record keeping.
- Keep a record of all stock on site and allocations to business units.
- Support the finance team with information and support for invoicing the client i.e. - client approvals, site sign offs, support documents.
- Oversea the order process till completion and sign off.
- Reconcile or resolve order discrepancies with supplies.
- Monitor delivery times to ensure they are on time.
- Provide the project accountant with a PO tracker to support accruals
- Support the finance team with supplier payment projections
- Administration and reporting as necessary.
- Make procurement policy analysis and recommendations
- Ensure procurement processes are adhered to.
- Lease or purchase policy evaluation and recommendation.
Skills and Competencies
- Proficient user of MS Office Excel and Word
- Strong analytical and numerical skills to collect and interpret data
- Good communication skills
- Knowledge of e-Procurement systems
- “Procure to Pay” process knowledge as relates to Procurement through to Finance
- Working knowledge of Procurement compliance and risk factors
- Goal oriented “Finisher Completer”
- Appetite for knowledge.
- Exceptional attention to detail
- Strong numeracy skills
- Basic negotiation skills
- Strong planning, prioritising, organising and time management skills with the ability to multi-task effectively
- Ability to work independently as well as within a team to meet a singular goal or deadline
- Ability to communicate effectively at all levels with management and sub-contractors
Qualifications
- Matric
- Procurement or Supply Chain Qualification an advantage
- Previous experience in a similar role .Working knowledge of Strategic Sourcing, and Category Management principles.
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Duties & Responsibilities
- Prepares and cooks meats, fish, vegetables, gravies, cereals, soups, fruits, bakery products and other forms of food
- Prepares and cooks food for special diets from recipes formulated by qualified personnel
- Assists in on-the-job training and assist in directing the work of food service workers, students and other employees within area of assignment
- Assists in the preparation of salads and desserts
- Notifies supervisor of food and supplies needed. Checks in food and supplies as necessary. Maintains food production records
- Cleans kitchen, kitchen utensils and equipment; secures refrigerator and freezer
- Serves food as required
- Maintains maximum standards of sanitation and safety
- Performs other related duties and responsibilities as required or assigned
- Attends all scheduled employee meetings and brings suggestions for improvement
- Promptly reports equipment and food quality to kitchen Manager
- Uses our Standardized Recipe Card for preparing all products. Do not rely on the memory of yourself or other employees
- Operate as part of a team with good interpersonal skills
- Maintaining high quality and hygiene standards as per Companies standards
- Preparation and presentation of food
- Ensuring correct portion control are adhered to
- Ensuring the food is delivered timeously
- Assist with the planning of menus and stock control
- Follow recipes Flexible to work overtime when required
- Stay abreast with food trends as well as best practices
- May be required to assist with any other duties that may be outside scope of responsibility
Skills and Competencies
- Communication skills (verbal and written)
- Computer literate
- Organizing and planning skills
- Interpersonal skills
- Team Player
- Excellent food skills
- Strong client and customer service skills
- Good organizational skills
Qualifications
- Minimum requirement Matric
- Proven cooking experience
- 2 year experience in a similar role
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Duties & Responsibilities
- Preparation of high level quality meals, fast foods and sandwiches
- Maintain high hygiene and cleaning standards
- Maintain all cash handling procedures
- Assist in implementation and enhancement of all controls in the unit, specifically in relation to cash
- Assist with stock-takes at the unit
- Maintain excellent customer relationships
- Assist in implementation and enhancement of all controls in the unit, specifically in relation to cash
- Assures that warm, sincere contact is established with all customers
- Consistently provide exceptional customer service in compliance with the highest professional performance standard
- Exercise product knowledge and understanding of till operations, complete cash and card transactions accurately, and completely as quickly and efficiently as possible
- Preparation of each item quickly, but carefully to assure high quality and consistency.
- Presentation of each item to be attractive, whilst maintaining the highest standards.
- Keep loss prevention guide-lines in mind at all times, and assisting with stock-takes
- Follows all cash management policies and procedures to ensure accountability of company funds.
Skills and Competencies
- Able to work in pressurised environment Previous cash handling experience Proven customer relation skills Punctual and presentable Ability to work without constant supervision Proven track record. High hygiene and quality standards
Qualifications
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Duties & Responsibilities
- Must know his / her brands in premium coffees and teas
- Full setting up of work/service station timeously and correctly
- Preparing and servicing beverages
- Must be able to work on a cash register
- Ensuring all service needs of members and their guests are met
- Liaising with all Brand Reps concerning sales and promotions
- Communicating any queries from members or staff to management
- Monitoring the front of house and back of house in the bar during peak hours daily
- Assist with stock-takes and the replenishment of stock
- Provide professional and excellent customer service
Skills and Competencies
- Previous experience in a similar role
- Good knowledge of beverages
- Excellent people skills
- Previous cash handling experience
- Proven customer relations skills
- Punctual and presentable
- Ability to work without constant supervision
- High hygiene and quality standards
Qualifications
- Matric (Grade 12) and previous experience in similar role
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Duties & Responsibilities
- Administer the ordering of all food, resale and beverage items
- Operate as part of a team with good interpersonal skills
- Receive all the stock from the suppliers according to Fedics policies & procedures
- Issuing of all stock in the fridges, freezers, dry store & chemical store as per company spec with regards to portion size / quantity and in specified times
- Ensuring costing of stock/meals & functions is done timely, accurately & on a daily basis
- Receive all invoices on a daily basis on My Market
- Conduct stock takes weekly
- Maintaining high quality hygiene as per Fedics standards
- Plan for consecutive days to make sure all stock is available and report unavailability of stock
- Ensure that all the storerooms, fridges and freezers are cleaned and all products are stacked and date marked correctly at all times
- Manage all wastage and leftovers
- Do proper handovers when necessary
- Build and maintain supplier and client relationships
- Maintain the safe keeping and protecting of all products & equipment in store room
- To report and where possible, take action about customer complaints and compliments
- To relieve in this and other local units from time to time as well as carry out any reasonable request by management
- Ensure stock rotation is in place
- Report on product quality
- Operate with set store times
- May be required to assist with any other duties that may be outside scope of responsibility
Skills and Competencies
Skills:
- Communication skills (verbal and written)
- Strong client and customer service skills
- Computer literate
Competencies:
- Good Food and Beverage Knowledge
- Team player and attention to detail
- Excellent co-ordination and ability to multi-task
- Positive, punctual and professional approach
Qualifications
- Matric
- Proven costing & stock control/store keeping experience – advantageous
- At least 2 year’s working experience
- My Market
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Duties & Responsibilities
- Preparation of high level quality meals, fast foods and sandwiches for branded outlets
- Maintain high hygiene and cleaning standards
- Assist with stock-takes at the unit
- Maintain excellent customer relationships
- Assures that warm, sincere contact is established with all customers
- Consistently provide exceptional customer service in compliance with the highest professional performance standard
- Preparation of each item quickly, but carefully to assure high quality and consistency.
- Keep loss prevention guide-lines in mind at all times, and assisting with stock-takes
- Adheres to appropriate standards of behaviour in the work-place.
- To carry out other special duties or work outside the normal daily routine but within the overall scope of the position.
Skills and Competencies
- Excellent customer service
- Excellent communication skills
- Ability to work under pressure
- Experience as a food service assistant
- Must have worked in a Retirement Village/Estate before
Qualifications
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Duties & Responsibilities
- The purpose of this role is overseeing the daily workings of the organisation operations and maintain a high-quality standard of organisations deliverable in line with site specific SLA’s.
- Managing client relationship
- Perform cleaning and equipment inspections
- Ensure sites are managed according to budgeted costings and growth targets
- Ensure all healthcare standards are adhered to in line with Infection Control practices
- Management and training of staff on site including supervisor(s)
- Controls the Clients chemicals i.e. dilution, mixing and issuing of the chemicals
- Maintain the cleaning programme and use initiative on when to be flexible regarding staffing
- Will be responsible for audits done on site by the Client(s) (Standard Operating Procedures)
- Ensure correct product obtained by following correct processes
- Do daily checks and follow-ups
- Must be able to solve problems by using initiative
- Must report maintenance, safety concerns to manager day to day as they arise.
- Successful candidate will be required to work weekends and public holidays
- Successful candidate will also be required to work shifts.
Skills and Competencies
- Minimum of 5 years’ experience in a similar environment on middle management level.
- Experience in managing large compliments of people and a large client portfolio.
- Understand cleaning principles and knowledge of company policies and procedures.
- Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s.
- Business management principles, including proven financial skills.
- Strong people skills and knowledge or Industrial relations.
- Strong on client relationships and strong communication skills.
- Computer literacy a prerequisite.
- Must have experience in health and safety standards and management.
- Ability to interpret, implement and manage SLA requirements in an outcome based environment.
- Commercial cleaning experience preferred.
Qualifications
- Minimum Matric/Grade12.
- Relevant tertiary qualification.
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Duties & Responsibilities
- Proactively engage with internal and external partners to understand their training needs and expectations, designing comprehensive training plans aligned with organizational goals and industry standards.
- Develop and implement engaging training programs tailored to different audiences, utilizing innovative strategies and technology to ensure maximum impact.
- Coach and mentor unit managers and supervisors where needed to ensure cleaning and managerial excellence.
- Execute the training process from start to finish, including planning, preparation, administration and delivering dynamic training sessions that promote knowledge retention, skill development, and confidence building.
- Utilize knowledge of human behavior and change management principles to influence positive outcomes and foster a culture of continuous learning and development.
- Provide constructive feedback to trainees to support their growth and performance improvement.
- Capture training data and evaluate the effectiveness of training programs, identify areas for improvement and innovation to enhance the overall learning experience and implement.
- Analyze training data to identify trends and opportunities for development, reporting on training activities and outcomes to management and stakeholders.
- Foster a culture of continuous learning and development within the organization.
Skills and Competencies
- Delivering Objectives
- Designing and Developing skills (PowerPoint).
- Planning & scheduling
- Organising (resources for training and assessments).
- Facilitation skills (Influence and Inspire).
- Cleaning skills- Basic and Specialized (Healthcare, Commercial, Industrial, Logistics, Hospitality, and other relevant segments).
- Understanding of SharePoint, Teams Vision Skills portion, E-learning Platform.
- Report writing (Basic).
- Drawing reports from Vision and E-learning platform.
- Proven experience in developing training plans, designing, and delivering impactful training programs, project managing the training process, with certification in training, instructional design, assessment, and moderation preferred.
- Strong presentation and communication skills, with the ability to engage internal and external customers as well as audiences of all levels.
- Excellent interpersonal skills, with a positive and motivating approach to influencing others.
- Proactive problem-solving abilities and adaptability to fast-paced environments.
- In-depth knowledge of contract cleaning practices and industry standards across different sectors.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required, with experience in video script writing and Learning Management System (LMS) administration preferred.
Qualifications
- Grader 12.
- Trainer qualification (advantage).
- Assessor Qualification & registration at Services Seta against NQF 1 H&C (advantage).
- Moderator Qualification & registration at Services Seta against NQF 1 H&C (advantage).
- Must have own vehicle and valid driver’s licence.
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Duties & Responsibilities
- Setting and management of service delivery standards.
- Lead, motivate, train and develop a team of staff.
- Implement and maintain operational controls in line within budgetary requirements.
- Ensure quality of food preparation, presentation and service is up to Tsebo Catering standards by meeting all quality star grading standards.
- Ensure all Tsebo Catering Solutions policies and procedures are complied with.
- Daily HR and IR issues (including training, development & performance management).
- Analyse and pre-empt client needs and possible complaints.
- Take responsibility for all functions by organising, preparing & co-ordinating.
- Management of all administration, finances, debtors, budgets, etc.
- Process paperwork.
- Monthly P & L.
- Relationship building with the client and customers on a daily basis (essential).
- Must be able to work long hours and over weekends should there be a need.
- Stay abreast of latest food trends and best practices.
Skills and Competencies
- Attention to detail
- Client service orientated
- Business management principles
- Excellent people skills
- Strong judgement and problem-solving skills
- 1-2 years previous experience within a commercial/ Industrial establishment.
- A minimum of 2 years management experience in catering.
- Computer literacy MS Excel and MS Word
- Financial acumen
Qualifications
- National Senior Certificate (Matric) and relevant qualification relating to Hospitality Management
Method of Application
Use the link(s) below to apply on company website.
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