Training Program Manager, AWS Global Learning at Amazon

Key job responsibilities

• Coordinate, plan, design, deliver and facilitate Support Engineering (SE) trainings such as new hire, continuing education, launch training for new services, and other SE specific training as needed. This includes classroom and/or remote instructor led training, webinars, and blended instructor-led learning and online self-directed modules or materials.
• Prepare for Training Delivery by granting tool permissions to trainees prior to the class, create Adobe Connect training room, send trainee invites based on training dates communicated by global PM, review the training materials and complete the curriculum preparation.
• Identify knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics based on findings.
• Monitor, track and report on training completion metrics.
• Establish and maintain subject matter expertise on SE workflows.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent
• 2+ years of program or project management experience
• 2+ years of working cross functionally with tech and non-tech teams experience
• 2+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of facilitating training or learning & development experiences

PREFERRED QUALIFICATIONS

• Experience managing new hire training programs, continuing education programs, or similar training and development projects/initiatives.
• Experience using e-learning software (Articulate Storyline 2, Camtasia, or similar), Cornerstone LMS (or similar), and conferencing tools.
• Experience developing and supporting training for technical/IT-related positions
• Experience with technical customer service organizations
• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth/complexity for this role
• Experience creating/editing resources and communication for knowledge transfer and skill development; includes collaborating with subject matter experts and managers to write/develop technical content.