Training Specialist, Air & Sea - Kempton Park at DSV

Main Purpose of The Role:

• The role is to support and train in planning, delivery and rollout of systems, processes, and changes within DSV Air & Sea. This will include System Upgrade testing and rollouts as well as Level 1 Business Support.

Minimum Requirements:

• Minimum of 3 years job related experience in courier and freight forwarding.
• Experience in training and facilitation of computer systems/applications
• Strong administration skills.
• Willing to travel both in South Africa and Sub-Sahara Africa

Qualifications: 

• Matric (essential)
• Advantageous to have Industry level qualification/ tertiary qualification

Computer packages

• Advanced: MS Word, Excel, PowerPoint, and Outlook
• CargoWise One

Duties and Responsibilities:

• Help plan, design, develop and maintain training materials, quick reference guides, Frequently Asked Questions (FAQs) etc. in accordance to ISO standards

Educate and instruct new employees on how to use different business systems in line with Local/Global SOPs and CW1 Blueprint

• Cargowise CW1 (Ops System).
• DSV Express (Courier)
• Any other DSV system/application

Educate existing employees on expansion/refresher training in line with Local/Global policies and procedures.

• Cargowise CW1 (Ops System).
• DSV Express (Courier)
• Any other DSV system/application
• Set-up, support, and maintenance of integrated systems/processes with Africa Agents
• Facilitating of changes and training thereof in systems and processes with Africa Agents
• Facilitate/Train other Air & Sea related training – RCG, etc.
• Assist in developing and maintaining training curricula, course descriptions, class schedules, evaluation criteria, learning paths, and attendance records.
• Assume other duties as may be assigned from time to time by your supervisor.
• Maintaining training records.
• Perform necessary assessment to determine competency and provide training where applicable.
• Perform User Acceptance Tests pertaining to system related changes
• Manage/Assist with maintenance of the group service desk portal
• Assist with Country rollouts (SA & SSA)
• Assist with system/application rollouts (SA & SSA)
• Assist and manage change management related activities
• Project manage system related projects

Added Advantages

• Knowledge Electronic Data Interchanges and Interfaces
• Managing or facilitating change – Systems or Processes
• Experience in Freight Forwarding in Sub-Sahara African Countries
• Ability to self-manage.
• Fluent in English.
• Excellent written and verbal communication skills.
• Must have reliable transport to and from work.
• Ability to work overtime and flexible hours.