Transport Co-Ordinator at AnyVan

Join our Allocations team at AnyVan, where you'll be right at the heart of the action using your blend of problem solving skills, sales/negotiation skills and logistics knowledge with our Transport Providers (TPs) to ensure every job is covered efficiently and profitably and create value for all parties.

What you’ll be doing:

• Joining the Allocations team you'll be the go-to person for keeping things moving—literally! Here’s what you’ll be getting stuck into:
• Make sure all our jobs are allocated by proactively reaching out (mostly by phone) to our TP's to pitch the available jobs to them.
• You'll need to own the allocation process—manage pipelines and assign jobs to TPs in a way that keeps them engaged and motivated.
• Stay on top of your TP network and build solid relationships;
• You'll know who’s available, what vehicles they have, where they are, what jobs they can cover, and their rates and margins
• Make sure they’re getting the kind of work that suits their needs so they stay active and loyal to AnyVan
• Have good commercial and influencing skills to negotiate competitive rates that work for AnyVan, our customers, and our TP's.
• Manually create ‘routes’ and schedules for transport partners consisting of multi-job loads.
• Manage and monitor job routes to make sure everything runs to schedule.
• Jump in when things don’t go to plan—resolve issues quickly by working closely with both TPs and customers to find smart, timely solutions and handle last-minute cancellations or failures by re-allocating the jobs (this is where you're relationships and knowledge of you TP base really comes in to play)
• Handle key admin tasks like checking proof of delivery and keeping in touch with customers.
• Hit your targets—not just on numbers, but on the way you work too (top-notch customer service, strong communication, etc.).
• Performance will be measured through the following key metrics:
• Job allocation success – speed, efficiency, and profitability of transport partner matching.
• Premium spend % – minimising excess payout by aligning jobs with optimal pricing strategies.
• On-time delivery & client satisfaction – ensuring transport jobs meet or exceed service expectations.
• Transport partner engagement – satisfaction, availability, and performance consistency.
• Cancellation Ratio - 0% cancellation of jobs due to non fulfillment.
• Build great relationships across AnyVan. You’ll work closely with teams like Sales and Customer Services to share operational insights and improve overall service delivery.

What you’ll need to succeed: 

• Experience in a commercial contact center/transport broker, transport coordinator, or live control/logistics role.
• Bonus points if you have knowledge of the UK/EU market.
• A commercial approach — You know how to build trust-based relationships and can negotiate with TPs in a way that works for both them and the business.
• You're a confident communicator who knows how to work well with both internal teams and external partners.
• Targets don’t scare you—you’re comfortable working towards them and hitting your goals.

You’ve got strong Excel skills and can pull together accurate, insightful reports to help drive smarter decisions.

• Self-motivated, emotionally intelligent, and resilient—you stay cool under pressure and adapt easily when things change.
• You’re super organised with an eye for detail.
• A proactive attitude and a history of getting things done at a fast pace.
• Strong alignment with our company values and excited about making an impact.
• Currently living in a commutable distance to our offices in the Central Business district and happy to be based onsite 5 days a week and can work weekends and evenings on a rotational shift pattern.

Perks of the job:

• A strong base salary that reflects your value
• Performance-Based Incentives: Enjoy a strong commission structure tied to your success.
• Take a Break: 20 days of holiday plus public holidays and Christmas Eve on us.
• Keeping you healthy: ZAR1,000 per month towards medical aid with Momentum or Discovery
• Prepare for the future: Pension Fund with 5% employee and 5% employer contributions.
• Travel: We've got your evening commute covered with free transport home after 7pm, car park space if you drive and showers and towels if you cycle.
• Keeping you refreshed: Enjoy an inhouse barista and free fruit every day and a good Social Scene:  Thursday and Friday drinks, and regular social activities.
• Celebrating Success: 1/4 performance awards with prizes and an annual performance awards - last years winners enjoyed a 4 day all expenses paid trip to the French alps!
• Skills Booster: Opportunity to join a disruptive Technology Leader and be part of a fast-growing, innovative company reshaping the industry.