Transport Partner Operations Executive - Germany at AnyVan

Role Overview:

• Our TP Operations Executives play a vital role in supporting and managing our Transport Partners (TPs) — the driving force on the supply side of our business. They act as a crucial link between AnyVan and our TP network, ensuring we attract, onboard, and retain high-performing partners who deliver exceptional service to our customers.

What you’ll be doing:

Recruitment and onboarding

• Source and recruit new TPs in the German market.
• Get them set up on our portal and app so they know exactly how to bid on and complete jobs.
• Deliver training and support to help them succeed and meet AnyVan’s quality standards.

Support & Build Relationships

• Be the friendly, reliable point of contact for our TPs – helping with questions about accounts, jobs, or how to use the platform.
• Keep up-to-date lists of who’s available, where they’re based, and what jobs they can cover.
• Build trust with both TPs and customers by solving problems quickly and keeping everyone informed.

Keep Things Running Smoothly

• Assign jobs to the right TPs, negotiating rates so everyone’s happy.
• Manage quotes and make proactive calls to secure the best deals for both TPs and AnyVan.
• Keep an eye on TP performance – stepping in if there are issues like low feedback scores or compliance concerns.
• Tackle compliance and service quality issues head-on to reduce cancellations and keep standards high.
• Make sure all regular TP account management tasks are ticked off on time.

Be There for Customers

• On the day of service, you’ll often be the first point of contact for our customers, answering questions, troubleshooting, and making sure they feel supported.
• Work with both customers and TPs to make sure deadlines are met and any hiccups are quickly sorted out.
• Keep customer records accurate and up to date.
• Team up with other departments to make sure customers always get the best experience.

General Admin

• Handle things like checking proof of delivery, invoicing, pricing updates, and charge management.

What you'll need to succeed:

• A proven track record of achieving and exceeding goals in a fast-paced customer service or telesales role.
• Strong communication and rapport-building skills, especially over the phone.
• Excellent active listening skills and the ability to resolve issues effectively.
• Resilience, positivity, and a proactive approach.
• Exceptional organisation and attention to detail.
• A strong bias for action, able to get things done quickly and effectively.
• Resilience, drive, and a positive, can-do attitude.
• A bias for action, with the ability to deliver results quickly and effectively.
• Fluent in German and English – You’ll be working with German-speaking customers, but as English is our common business language, you’ll need to communicate fluently in both.
• Location & Hours – Based in our Cape Town working flexible shift patterns in line with our German operating hours which will include working some weekends (Saturday's and Sunday's)