Fresh Jobs at AnyVan

What you’ll be doing:

• Joining the Allocations team you'll be the go-to person for keeping things moving—literally! Working with the supply side and our drivers in France, here’s what you’ll be getting stuck into.
• Make sure all our jobs are allocated by proactively reaching out (mostly by phone) to our TP's to pitch the available jobs to them.
• You'll need to own the allocation process—manage pipelines and assign jobs to TPs in a way that keeps them engaged and motivated.
• Stay on top of your TP network and build solid relationships;
• You'll know who’s available, what vehicles they have, where they are, what jobs they can cover, and their rates and margins
• Make sure they’re getting the kind of work that suits their needs so they stay active and loyal to AnyVan
• Have good commercial and influencing skills to negotiate competitive rates that work for AnyVan, our customers, and our TP's.
• Manually create ‘routes’ and schedules for transport partners consisting of multi-job loads.
• Manage and monitor job routes to make sure everything runs to schedule.
• Jump in when things don’t go to plan—resolve issues quickly by working closely with both TPs and customers to find smart, timely solutions and handle last-minute cancellations or failures by re-allocating the jobs (this is where you're relationships and knowledge of you TP base really comes in to play)
• Handle key admin tasks like checking proof of delivery and keeping in touch with customers.
• Hit your targets—not just on numbers, but on the way you work too (top-notch customer service, strong communication, etc.).

Performance will be measured through the following key metrics:

• Job allocation success – speed, efficiency, and profitability of transport partner matching.
• Premium spend % – minimising excess payout by aligning jobs with optimal pricing strategies.
• On-time delivery & client satisfaction – ensuring transport jobs meet or exceed service expectations.
• Transport partner engagement – satisfaction, availability, and performance consistency.
• Cancellation Ratio - 0% cancellation of jobs due to non fulfillment.
• Build great relationships across AnyVan. You’ll work closely with teams like Sales and Customer Services to share operational insights and improve overall service delivery.

What you’ll need to succeed: 

• Experience in a commercial contact center/transport broker, transport coordinator, or live control/logistics role.
• Bonus points if you have knowledge of the French market.
• You MUST be able to speak and write fluently in French.
• A commercial approach — You know how to build trust-based relationships and can negotiate with TPs in a way that works for both them and the business.
• You're a confident communicator who knows how to work well with both internal teams and external partners.
• Targets don’t scare you—you’re comfortable working towards them and hitting your goals.
• You’ve got strong Excel skills and can pull together accurate, insightful reports to help drive smarter decisions.
• Self-motivated, emotionally intelligent, and resilient—you stay cool under pressure and adapt easily when things change.
• You’re super organised with an eye for detail.
• A proactive attitude and a history of getting things done at a fast pace.
• Strong alignment with our company values and excited about making an impact.
• Currently living in a commutable distance to our offices in the Central Business district and happy to be based onsite 5 days a week and can work weekends and evenings on a rotational shift pattern.

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• We're on the look out for an outstanding recruiter to focus on recruiting for our operations teams in SA and the UK, who can deliver approx 100-150 high quality sales and customer service people per year. You'll be a candidate guru with some tried and tested methods to make sure we bring in the right people quickly and efficiently.

What you'll be doing:

• Manage high volumes of applications efficiently, making sure all candidates receive a fair and positive experience, from the first contact all the way through to their onboarding, regardless of the outcome.
• Work with multiple channels to directly and proactively source, attract and pipeline, top talent, positioning AnyVan as an employer of choice.
• Hustle and proactively source top talent for challenging and competitive roles and come up with creative solutions when talent pools are challenging.
• Drive hiring quality and assess candidates suitability effectively against roles we're hiring for, acting quickly on strong candidates to secure top talent.
• Manage and guide candidates and stakeholders through the offer management process to make sure we secure top talent.
• Make sure Ashby (our recruitment platform) is used correctly so we can rely on the integrity of the data we use for reporting.

Set for success:

• 2+ years of experience recruiting in a fast-paced commercial businesses, a focus on quality is essential, bonus points if you have international and sales recruitment experience.
• As part of our small team, you’ll need a hands-on, can-do attitude. You’re someone who’s self-motivated and knows how to drive results.
• A proven track record of developing effective strategies and coming up with practical solutions to hire the right people, fast.
• Even when things are moving fast, you’ll need to keep the focus on quality and attention to detail.
• We’re looking for someone who can communicate effectively, build strong relationships, and influence candidates.
• A bias to action and the capability to deliver good work quickly.
• The ability to commute to our offices in the Central Business District 5 days a week.
• A strong alignment with our company values and able to make an impact!

go to method of application »

• We're on the look out for an outstanding recruiter on a 6 month contract, who can deliver high volumes of high quality sales and customer service people for our French market. You'll be a candidate guru with some tried and tested methods to make sure we bring in the right people quickly and efficiently.

What you'll be doing:

• Manage high volumes of applications efficiently, making sure all candidates receive a fair and positive experience, from the first contact all the way through to their onboarding, regardless of the outcome.
• Work with multiple channels to directly and proactively source, attract and pipeline, top talent, positioning AnyVan as an employer of choice.
• Hustle and proactively source top talent for challenging and competitive roles and come up with creative solutions when talent pools are challenging.
• Drive hiring quality and assess candidates suitability effectively against roles we're hiring for, acting quickly on strong candidates to secure top talent.
• Manage and guide candidates and stakeholders through the offer management process to make sure we secure top talent.
• Make sure Ashby (our recruitment platform) is used correctly so we can rely on the integrity of the data we use for reporting.

Set for success:

• 2+ years of experience recruiting in a fast-paced commercial businesses, a focus on quality is essential, bonus points if you have international and sales recruitment experience.
• Fluent in French and English (written and spoken)
• As part of our small team, you’ll need a hands-on, can-do attitude. You’re someone who’s self-motivated and knows how to drive results.
• A proven track record of developing effective strategies and coming up with practical solutions to hire the right people, fast.
• Even when things are moving fast, you’ll need to keep the focus on quality and attention to detail.
• We’re looking for someone who can communicate effectively, build strong relationships, and influence candidates.
• A bias to action and the capability to deliver good work quickly.
• The ability to commute to our offices in the Central Business District 5 days a week.
• A strong alignment with our company values and able to make an impact!

go to method of application »

Role Overview:

• Our TP Operations Executives play a vital role in supporting and managing our Transport Partners (TPs) — the driving force on the supply side of our business. They act as a crucial link between AnyVan and our TP network, ensuring we attract, onboard, and retain high-performing partners who deliver exceptional service to our customers.

What you’ll be doing:

Recruitment and onboarding

• Source and recruit new TPs in the German market.
• Get them set up on our portal and app so they know exactly how to bid on and complete jobs.
• Deliver training and support to help them succeed and meet AnyVan’s quality standards.

Support & Build Relationships

• Be the friendly, reliable point of contact for our TPs – helping with questions about accounts, jobs, or how to use the platform.
• Keep up-to-date lists of who’s available, where they’re based, and what jobs they can cover.
• Build trust with both TPs and customers by solving problems quickly and keeping everyone informed.

Keep Things Running Smoothly

• Assign jobs to the right TPs, negotiating rates so everyone’s happy.
• Manage quotes and make proactive calls to secure the best deals for both TPs and AnyVan.
• Keep an eye on TP performance – stepping in if there are issues like low feedback scores or compliance concerns.
• Tackle compliance and service quality issues head-on to reduce cancellations and keep standards high.
• Make sure all regular TP account management tasks are ticked off on time.

Be There for Customers

• On the day of service, you’ll often be the first point of contact for our customers, answering questions, troubleshooting, and making sure they feel supported.
• Work with both customers and TPs to make sure deadlines are met and any hiccups are quickly sorted out.
• Keep customer records accurate and up to date.
• Team up with other departments to make sure customers always get the best experience.

General Admin

• Handle things like checking proof of delivery, invoicing, pricing updates, and charge management.

What you'll need to succeed:

• A proven track record of achieving and exceeding goals in a fast-paced customer service or telesales role.
• Strong communication and rapport-building skills, especially over the phone.
• Excellent active listening skills and the ability to resolve issues effectively.
• Resilience, positivity, and a proactive approach.
• Exceptional organisation and attention to detail.
• A strong bias for action, able to get things done quickly and effectively.
• Resilience, drive, and a positive, can-do attitude.
• A bias for action, with the ability to deliver results quickly and effectively.
• Fluent in German and English – You’ll be working with German-speaking customers, but as English is our common business language, you’ll need to communicate fluently in both.
• Location & Hours – Based in our Cape Town working flexible shift patterns in line with our German operating hours which will include working some weekends (Saturday's and Sunday's)