Current Job Opportunities at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Help Vodacom become the preferred partner of all SME businesses in their digitalization and transformation journey by providing leadership and hands-on direction to a cross-functional team of Product, Customer value management and Sales members to deliver relevant, market-leading propositions.
• As Vodacom, we know the significant contribution SMME’s make to the economy and the important role these businesses play in the sustainability of our country and continent.  To provide better support and enablement to this unique and diverse segment of customers, this role will be responsible for shaping the strategic direction of this segment across our enterprise and financial services business units as well as drive the prioritisation of initiatives that will enable us increase our market share in the mobile, beyond mobile and financial services categories we compete in.
• The successful candidate is a customer obsessed and commercially savvy individual that thinks strategically and executes effectively. Required to lead the impact assessment of market trends, activity across a diverse competitive landscape and our business strategy, they must have the ability to translate data and insights into customer level execution plans with ease. Since the businesses within the SME segment are more mature, candidate must be a seasoned professional with extensive B2B knowledge.
• They must be able to work well independently, as part of a team, or create high-performing cross-functional teams necessary to deliver against our strategy. Since this is a relatively “new” area, they must be able to navigate ambiguity and be comfortable to challenge the status quo across business units and support areas. 
• This role will require establishining strong working relationships with the direct and indirect distribution channel for SME value propositions and products roll out.

Your responsibilities will include:

Market Research & Testing

• Understand customer needs, preferences, and pain points
• Deep research/understanding of what motivates customers to choose one proposition over another (Focus Groups, Secondary Data, etc.)
• Gathering data on market trends, competitor propositions and industry dynamics.
• Test proposition in the market with customers 
• Conducting POC’s and fine-tuning propositions 
• Support in market development and assist sales in selling the first few units in market  

Value Propositions Management    

• Based on customer insights/needs, design and implement the proposition in line with SME business strategy and sub-segment.
• Ensure that each proposition highlights its unique differentiation, benefits and advantages 
• Grow the SME business market share by sub segment (micro, small, medium), in performance and revenue, by product/channel vs. budget
• Customer NPS by subsegment
• Drive revenue growth and market penetration together with the respective distribution channels to meet PNL targets. 
• Primary ownership of SME value proposition and product strategy and interworking with distribution across all channels. 
• Develop a deep research and customer Business Intelligence practice with Dashboards, weekly trends, competitor analysis, etc. to inform the Value 

Proposition strategy. 

• Ensure successful SME product roll out through partnerships with different channel owners. 
• Develop KPIs and analytics to support pricing and P&L growth
• Manage sales and revenue execution of various value propositions across the various distribution channels, embed value propositions into the various channel sales plans 
• SME Segmentation, insights, market/revenue share achievement
• National: Sales, Revenue & Margin achievement 
• Distribution channels sales and coverage target achievement
• Customer Satisfaction scores for the segment ( NPS )

Market Development    

• Present to customers and strategic partners on value proposition strategy
• Drive strategic deals with customers through new propositions developed to support PNL growth targets  
• Develop strategic partnerships to scale the sales of developed propositions with channel partners and extract the required sales/revenues.  
• Drive the closure of the first few deals of a new propositions, to enable the sales teams to understand the USP and to scale the sales in the market 

GTM Design

• Working with sales in defining channels to market 
• Define the GTM strategy to achieve sales, revenue, profit targets
• Work with marketing in designing campaigns to drive the required demand  
• Drive market awareness campaigns that position the SME mindshare of Vodacom being the digitisation partner of choice for SME’s 
• Negotiate for marketing budget to launch particular propositions 

Stakeholder Management & Business Development 

• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
• Collaborate with industry vertical leads and teams on Sales Strategies and Plans to unlock growth in scaling industries and/or strategic accounts 
• Present to customers/partners on Value Propositions to close strategic / high value deals  
• Internal and External stakeholder engagement and partner management related to growth of segment
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework. 

Delivering through People: 

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion 
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives. 
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• B Degree/Equivalent in engineering, commerce, business science 
• Post-graduate degree or diploma in the related fields an advantage
• 7+ Years of Experience in B2B business development, Product Management, Segment Marketing
• ICT or financial services experience essential

Technical Competencies 

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
• In depth understanding of segmentation strategies and proposition management

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership   
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 March 2026.

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Role Purpose/Business Unit:

• The role carries responsibility for defining, governing, and continuously improving software engineering processes, technologies, and standards across the broader delivery organisation.
• It provides expert leadership in software development practices, frameworks, and emerging industry trends, translating these into long term strategies and transformation roadmaps.
• The role defines the engineering blueprint and drives consolidation and standardisation to improve efficiency and reduce engineering costs, working closely with domain leads, solution architects, and software architects.
• There is strong collaboration with Enterprise Architecture and other engineering leaders is required to uplift overall engineering maturity.
• A key focus is ensuring the scalability and future readiness of Vodacom’s digital platforms across mobile and web technologies. The role also ensures adherence to agreed architectures, strategies, and frameworks, while overseeing the delivery of stable, high performing applications using agile and DevSecOps methodologies.

Your responsibilities will include:

• Leading the Software Engineering practices and defining the standards and guardrails for software Engineering across the delivery organisation. 
• Organising interactions between different software factories in Vodacom-SA to nurture best practice and encourage knowledge- & tool-sharing.
• Act as supporting leader, aiming at maturing the organisation readiness, vs. controlling the work
• Driving consolidation and harmonization of best-practices on DevSecOps and
• Quality Assurance methodologies and practices to ensure standardisation across all delivery factories
• Implementing standardised, shared and locally managed CI/CD, platform automation (IaaC) capabilities to drive speed of delivery across software factories.
• Acts as a mentor for all senior software engineers and software architects, helping them grow in expertise and experience in application technologies to ensure that they have the skills and knowledge to execute in delivery squads across any domain.
• Actively promote the internal opensource model.

The ideal candidate for this role will have:

• Matric is essential
• 3 Years Degree/Diploma in Information Systems, Computer Science, or related field is essential 
• At least 8+ years relevant experience of which a minimum of three years is in programming and/or systems engineering in large, complex organisations.

Core competencies, knowledge and experience:

• Experience working with agile methodologies, such as Scrum, Kanban, XP, LSD, and FDD 
• Experience working with multiple programming and markup languages, such as Python, PHP, JavaScript, Java, SQL, XML, JSON, YAML and paradigms such as object-oriented-, event-driven-, procedural-, functional-, and declarative programming.
• Experience with implementing technologies and managing teams who deliver Infrastructure as Code (IaaC) capabilities, such as Terraform, Bash, Ansible, Puppet
• Experience with implementing technologies and managing teams who build and maintain QA automation frameworks for Mobile and Web application and microservices deployments
• Experience working in large, complex organisations with multiple delivery teams with multiple server, software, and hardware platforms and cloud-native environments
• Strong knowledge of systems engineering principles  
• Professional experience and knowledge of the Telecommunications industry preferred 
• Certified Scrum Developer (CSD) preferred 
• Competency in UX principles and practices preferred

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 23 March 2026 

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Role Purpose/Business Unit:

• To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs.
• Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management

Your responsibilities will include:

Sales & Stakeholder Management

• Primary owner of all customer relationship building and engagements in the designated portfolio
• Proactively mitigates and defends the base while driving portfolio revenue growth
• Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings
• Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
• Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)

The ideal candidate for this role will have:

• B Degree/Equivalent
• A Post Graduate Degree advantageous

A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:

• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships
• A valid driver’s licence and own vehicle

Technical Competencies 

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 March 2026. 

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Role Purpose/Business Unit:

• The Branded Channel Specialist’ role is a hands on operational and tactical role that is responsible for driving sales, service performance and business model compliance across segments and branded channels within their specified area.
• The role is accountable for building and maintaining relationships with key stakeholders, which include trade and channel partners, the internal organisation and suppliers. The role is meant to effectively support branded retail in terms of operational excellence in sales, service and customer experience.

Your responsibilities will include:

Sales Management

• Drive target related growth of sales and revenues within the specified branded channel
• Third line escalation from trade partners (customer queries) – ECLO
• Manage the enablement of the sales processes across the branded Channel
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans
• Find partnership opportunities to leverage on the expected KPIs
• Plan, organise and monitor activities to fulfil the required KPIs
• Ensuring all required training is completed by the stores in the channel
• Prioritizing customer experience in all activities carried through the branded channel

Distribution and Marketing Management

• Manage the distribution points in terms of products and services in the correct channel segments
• Identify strategic marketing events to maximize profitability for areas of responsibility, and liaise with Marketing team to facilitate promotions, in-store planograms and recommend ATL marketing opportunities within the channel

Customer Experience Management

• Achieve the tNPS and NPS targets across all segments within the channel.
• In collaboration with Marketing, support and manage performance across branded channel distribution points/stores by analysing, scores/data and opportunities to improve the customer Experience
• Analyse, resolve and feedback on all regional customer issues

Operations Excellence and Reporting

• Manage store operational compliance via associated systems and follow through with any non-compliance until rectified
• Drive Retail Spirit Beat completion and monitor actions taken to improve ways of working, culture etc.
• Ensure policies are adhered to across the branded distribution points/stores
• Ensure governance and adherence of retail operating model
• Plan, implement and manage recovery plans for underperforming stores within the dedicated branded stores
• Measure, Analyse and Report on a monthly basis on key activities , findings , learnings and areas of improvement and identify opportunities to improve sales and service within the branded retail that will positively impacts revenues , market share and customer experience
• Provide executive management reports or other applicable or ad hoc reports that may be required
• Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an ongoing basis
• Support the implementation of all branded channel retail capabilities and ensure this is maintained at all time as part of BAU
• Complete all the required scorecards on branded channels on a monthly basis.

Relationship Management

• Engage and manage the relationships with various stakeholders – Vodacom Head Office, regional teams, suppliers and stores
• Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partners, Retail Spirit Beat etc.)
• Implement people transformation initiatives in third parties where applicable
• Serve as the first point of contact for escalations assistance for Branded stores

Training Management

• Ensure adherence of all branded stores to training requirements and that all training has been completed prior to rendering services
• Assist in training initiatives linked to knowledge gaps and new product introductions
• Drive and support Learning & development on all training initiatives that need to be implemented and monitor performance
• Ensure the trades’ knowledge levels are of the recommended standards - Identify Knowledge level gaps and book training accordingly. • Drive seamless customer experiences. Provide insight and feedback about the customer journey and processes across all Branded channels to the Customer Insights team

Field Management

• Ensure that field targets are achieved via the associated system.
• Ensure the use of all applicable systems required to manage the branded channel e.g. Retail Cloud
• Drive Red Flag closures via the regional support structure and Head Office teams
• Adhere to weekly visits and monthly call cycle

Digital Management

• Ensure adherence and use of all digital capabilities, tools made available to render services and manage the adoption rate
• Adapt and embrace the use and implementation of digital system, process and/or innovative new technologies and solutions

The ideal candidate for this role will have:

• Matric / Grade 12
• 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent
• 3-5 years relevant experience
• Work experience in the telecommunications industry (beneficial)
• Drivers Licence EBO – Essential
• Own vehicle and own Vehicle (Essential)

Core competencies, knowledge, and experience:

• Business/Operational environment within the Branded channel including Retail /Sale/Service Industry
• SLA Management
• Strong planning, organising and multiskilling ability
• Effective conflict resolution and interpersonal skills
• Creative and innovative
• Excellent communication skills
• Analytical skills
• Problem solving and decision making
• Multiple stakeholder co-ordination
• Excellent follow up and follow through
• Good business acumen and ability to think holistically
• Customer centric and ‘can do’ culture
• Adapting and Responsive to Change
• Exposure to dealing with various audience and levels internally and externally
• Proven Sales and Marketing record

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 March 2026. 

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Role Purpose/Business Unit:

• The Principal Specialist: Cyber Security Auditor will be responsible for providing input into the annual audit plan and timely execution of risk-based independent assurance activities within the area of Cyber Security across the Vodacom Group.
• In addition, this role will provide guidance and best practices to the Internal Audit team and client departments on relevant current and emerging cyber-security threat management.
• In addition, this role will provide guidance and best practices to the Internal Audit team and client departments on relevant current and emerging cyber-security threat management. This position reports to the EHOD: IT Internal Audit, which in turn reports to the Vodacom Group Head of Audit.

Your responsibilities will include:

• Lead the scoping, planning, delivery and reporting of cyber security audits in the Technology domain across all Vodacom Group in accordance with the Internal Audit methodology
• Identify, develop, and document audit issues and recommendations using independent judgment concerning areas being reviewed
• Document impactful audit reports
• Perform technical audits on topics such as 5G, cloud, Internet-of-Things (IoT), Blockchain and other emerging technologies
• Be the subject matter expert within the Technology domain in the areas of cyber security and ethical hacking
• Incorporate the use of data analytics within the audit approach to increase the extent of assurance, quality of insight, and efficiency of our audits
• Follow-up on outstanding cyber security audit actions
• Support the EHOD: IT Internal Audit and peers, in delivery of audit plans by providing knowledge and expertise
• Manage relationships with Technology Senior Stakeholder
• Produce excellent quality audit work

Key performance indicators:

• Assist with the preparation of the annual audit plan in terms of cyber security audits that should be performed
• Preparation and delivery of end-to-end audits in line with Internal Audit Methodology and in this area of specialisation with minimal supervision
• Lead cyber-security related audits
• Ensure that audits are performed in accordance with the requirements of the Internal Audit methodology and IIA standards
• Document high quality, impactful audit reports
• Ensure that follow-ups of actions are conducted as per the Internal Audit methodology
• Ensure audit quality is maintained through self- and peer-review of audit work and reports
• Develop and maintain high quality knowledge base and share best practices in the area of cyber security

The ideal candidate for this role will have:

Technical: must have one of the following:

• CEH or OSCP 

Professional qualification strongly preferred:

• CISA, SSCP, CISSP, CISM, ISO27001 and CRISC or ITIL (Essential)
• Relevant IT bachelor and/or postgraduate degree (e.g. BSC Computer Science, B. Com Informatics/ B.Com Information Systems) or any other relevant qualification) (essential)

Experience required:

• Cyber security- either in implementation or operations or assessment role - minimum 3 years (essential)
• Internal or External Audit experience-minimum 3 years (advantage)
• Telecommunications and financial services industry experience (advantage)

Core competencies, knowledge, and experience:

• Experienced in the area of Cyber Security – either in an implementation, operation or assessment role
• Technical knowledge on penetration testing, ethical hacking, IT/information security/ cyber security standards and frameworks such as ISO27001, NIST CSF and GITC
• In depth hands-on experience with Vulnerability Scanning Tools like Qualys, Nessus or TVM
• Experience supporting Vulnerability Management, DLP, WAF, EDR and other solutions
• A diverse security background with knowledge in several areas including: layered security architecture; internet protocols; firewalls; VPN technologies, IDS/IPS, network access control and network segmentation, anti-malware and spam technologies; risk and vulnerability assessments, and compliance

Web Security & Encryption

• Experience in audit (external and internal) and familiar with Internal Audit standards
• Industry specific experience with mobile/ financial services and telecoms or related businesses
• Excellent English communication, report writing, presentation, negotiation and conflict management skills to interact effectively with senior management
• Excellent English communication, report writing, presentation, negotiation and conflict management skills to interact effectively with senior management.
• Ability to think analytically, creatively and independently.
• Strong interpersonal, communication, negotiation and conflict management skills with the ability to interact with all levels of the organisation.
• Strong organisational skills, including ability to multi-task, prioritise, in order to meet deadlines and be comfortable with a changing environment
• Experience in data analytics (scoping, delivering and/or consuming) e.g. in tools such as PowerBI or QlikSense or SQL.
• ‘Digital’ skills, i.e. fluent in working with audit software and the Microsoft Office365 suite (Excel, Word, PowerPoint, Teams, etc.)
• Experienced in working within complex multinational and/or multi-cultural environments.
• Willing to travel, mostly within the Africa continent.
• Ability to adapt hybrid working (home/office balance).
• Ability to work independently and within a team

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 March 2026

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Role Purpose/Business Unit:

• Upskill identified Vodacom International Business market analysts
• Work closely with teams in the identification of business requirements, functional design, process design
• Unlock wholistic Digital Transformation framework and strategy in the International Business markets.
• Analyses business processes, identify potential automation opportunities, and propose a Plan of Intelligent Automation strategy.
• Identify and unlock opportunities to re-use and scale automation processes across all the Vodacom African markets
• Providing the solution proposal by checking the scalability of the Intelligent Automation architecture.
• Ensure standard for Analysis and documentation is maintained.
• Assist market squads by providing insights for business benefits
• Unlock and execute on Group process re-useability strategy
• Execute on best practices, routines and innovative solutions to improve levels of digitisation and quality of output

Have clear understanding of:

• end-to-end processes assessment,
• ability to articulate inefficiencies in the system
• re-engineer and radically simply processes
• Identify processes that are fit for re-use across the various markets
• identify opportunities for digitisation using various technologies, which include, but not limited to Robotics Process Automation, Machine Learning, Natural Language Understanding , Optical Character Recognition, Generative & Agentic AI etc
• Understand customer experience and data insights to inform value ads in the process.
• Must be able to manage/ cross IB market end-to-end processes
• Create and maintain a standard of building quality business case for intelligent automation
• Report on deviations that could derail the achievements against targets
• Lead and facilitate compilation of business cases for reengineering and automation 

Your responsibilities will include:

• Promote a service mentality and develop strong relationships with finance, consumer, business and technology areas
• Support alignment of activities and objectives across the Vodacom Group Intelligent Automation team
• Unlock group process re-useability strategy
• Ensure that Vodacom International Business  market resources are coordinated in BA documentation standards
• Ensure constant knowledge of Artificial Intelligence industry in relation to process automation is maintained

The ideal candidate for this role will have:

• Post Grad Degree in Commerce or Information Technology; Engineering degrees will be considered with demonstrated Business Analyst experience
• 5-7 years’ experience performing process improvements, with a strong preference for candidates with automation and consultancy industry experience
• Cross market implementation capability
• Minimum 4 years of Intelligent Automation hands on experience
• Proven ability to identify opportunities for Generative and Agentic AI
• Strong interpersonal and communication skills are required
• Ability to influence and get stakeholder buy-in
• Analytical thinker with interpersonal skills
• Ability to apply a disciplined experimental and design thinking approach to solving problems using data and current statistical tools

Core competencies, knowledge, and experience:

• Basic know how of infrastructure topologies.
• In-depth knowledge of business process modelling with exposure to business processes modelling.
• Ability to run design-thinking workshop for process re- engineering and process optimization.
• Process development.
• Ability to build business case for digitisation

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 March 2026 

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Role Purpose/Business Unit:

• The Senior Specialist: Continuous Improvement is accountable for leading and managing a team of CI Specialists to deliver measurable business benefits through process optimisation, standardisation, simplification, root cause problem solving and the disciplined delivery of Continuous Improvement initiatives aligned to business priorities.

Your responsibilities will include:

People Management and Capability Building

• Set clear goals linked to CI KPIs and hold team members accountable through regular 1:1s, delivery reviews and performance feedback.
• Assign work based on team skills, capacity and business priorities to ensure quality and reliable delivery.
• Coach CI Specialists in CI methodologies, tools and best practice ways of working through feedback, mentoring and peer reviews.
• Review key deliverables at each stage and step in early to address risks, quality concerns or underperformance.
• Build and track CI capability across the team and support training plans that strengthen delivery quality and practical application.
• Lead by example, setting high standards and building trust through professional, consistent delivery.

Continuous Improvement and Process Optimisation

• Analyse operational performance data and identify inefficiencies, control gaps, process pain points and improvement opportunities.
• Formulate clear problem statements for CI initiatives and conduct detailed analysis to determine root causes of business problems.
• Facilitate Continuous Improvement workshops with cross-functional teams using CI frameworks, tools and structured problem-solving techniques.
• Lead end-to-end business process analysis, process mapping and process redesign to improve efficiency, quality, control effectiveness and turnaround times.
• Define process measures and KPIs and ensure findings, recommendations and opportunities are clearly documented.
• Conduct post-implementation reviews to assess whether agreed improvements and benefits have been delivered and sustained.

Initiative Delivery and Pipeline Management

• Manage a pipeline of CI initiatives and ensure standardised delivery across the team.
• Support structured demand intake, prioritisation and allocation of work in line with agreed business priorities and CI office requirements.
• Ensure efficient end-to-end implementation of approved initiatives within agreed scope, timelines and quality standards.
• Compile or review business cases, implementation plans, action trackers, and benefit realisation measures for CI initiatives.
• Monitor initiative progress, risks, issues and dependencies, and escalate where intervention is required.
• Collaborate with relevant internal and external stakeholders to develop and implement practical, sustainable solutions.

Stakeholder Management, Governance and Reporting

• Build effective professional relationships across the business and establish the team’s credibility through reliable delivery and strong stakeholder engagement.
• Keep stakeholders updated through structured progress meetings, KPI reporting and clear communication of risks, decisions and delivery status.
• Ensure sound inter-group relationships through timeous response to requests, information and business requirements.
• Support the standardisation of CI templates, governance requirements, methodologies and reporting practices.
• Maintain accurate initiative records, process documentation, action logs and status reporting.
• Act as the first point of support for delivery-related issues and stakeholder alignment within assigned initiatives.

CI Framework, Training and Change Support

• Provide expertise and coaching in the CI framework, tools and methodologies to ensure correct and efficient application.
• Develop and deliver CI training to relevant business and leadership stakeholders where required.
• Actively research best practices and new methodologies and contribute to the CI knowledge repository.
• Support the ongoing relevance and practical application of the CI framework within the business.
• Assess participant readiness and support appropriate change interventions ahead of workshops and implementation.
• Ensure support functions and impacted teams are aware of and prepared for process changes resulting from approved initiatives.

The ideal candidate for this role will have:

• Matric is essential
• 3-4 years relevant Degree/Diploma essential
• Post graduate qualification in related field – (Preferred)
• Customer Experience and Continuous Improvement related qualification (Essential) (for example Lean Six Sigma Greenbelt)
• A minimum of 5 years experience in Customer Experience and Continuous Improvement management is essential
• A minimum of 5 years Leadership/People Management experience is an advantage

OR

• Matric is essential
• A relevant Diploma/Certificate is essential
• Customer Experience and Continuous Improvement related qualification – (preferred in Lean Six Sigma Greenbelt) is an advantage.
• A minimum of 8 years’ experience in Customer Experience and Continuous Improvement management is essential
• A minimum of 5 years’ Leadership/ people Management experience is an advantage
• A minimum of 8 years relevant experience in the telecommunications industry is essential

Core competencies, knowledge, and experience:

• Persuading and Influencing
• Delivering results and meeting customer expectations
• Leaderships Skills
• Presenting and Communicating
• Deciding and Initiating action
• Stakeholder Management
• Report Writing
• Change Management 
• Goal and customer focussed with track record in executing
• Ability to align teams across business without necessarily having direct management control
• Capable of working in a complex organisation and able to build strong relationships and credibility with multiple levels internally and externally
• Experience in implementing customer driven initiatives and improvements in a large organisation
• Ability to manage multiple projects to timelines

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 March 2026 

go to method of application »

Role Purpose/Business Unit:

• The Principal Specialist: Continuous Improvement is accountable for leading and managing a team of CI Specialists to deliver measurable business benefits through optimised customer journeys, business processes, and service performance.
• This role ensures structured demand intake, prioritisation, and the disciplined delivery of improvement initiatives using CI frameworks and service design thinking. The Principal Specialist drives people performance, capability development, and resource planning, while ensuring that all CI activity aligns with business needs and strategic priorities.
• By partnering with cross-functional teams, including product, operations, and technology, the role shapes and enhances end-to-end business processes and user experiences, with a focus on value, feasibility, and sustainable impact.

Your responsibilities will include:

People Management and Capability Building

• Set clear goals linked to CI KPIs and hold team members accountable through regular 1:1s and delivery reviews.
• Assign work based on team skills and capacity to ensure quality and reliable delivery.
• Coach CI Specialists in CI methodologies and best practice ways of working through feedback, mentoring, and peer reviews to strengthen delivery and influence.
•  Review key deliverables at each stage and step in early to address risks or underperformance.
•  Build and track a CI capability path and invest in training that leads to real results.
•   Lead by example, setting high standards and building trust through professional, consistent delivery.

Continuous Improvement (CI)

• Facilitate CI workshops
• Provides expertise and coaching in CI framework, tools and methodologies to ensure the correct and efficient application of CI methodologies and tools
• Develops and delivers training across the business
• Provides CI training to relevant leadership and business resources
• Actively researches new methodologies and builds onto the CI office methodology repository
• Supports the development and ongoing relevance of Vodacom South Africa’s CI framework

Programme Management

• Programme manages CI office initiatives, ensuring that initiative leads are standardized in their approach
• Works with other Vodacom departments to ensure that the CI office is using standardized Vodacom best practices
• Manages strategic prioritisation of initiative pipeline
• Ensures efficient end-to-end implementations of approved initiatives aligned to the CI office mandate
• Collaborates with all relevant internal and external parties to develop and implement solutions 
• Keeps all stakeholders updated by conducting progress meetings (performance against KPIs) and reporting
• Ensures sound inter-group relationships by ensuring timeous response to requests, information and requirements
• First line of conflict resolution outside of individual initiatives

Leadership

• Responsible for the delivery of the Continuous Improvement office KPIs
• Builds effective professional relationships (both for him/herself and the team) and establishes the team’s credibility with business partners
• Engages with EXCO and MEs to obtain commitment and buy-in to the strategically important improvement initiatives and to second the required business resources to the project
• Manages expectations (of team and stakeholder/customers alike) and keeps commitments or promises
• Proactively supports stakeholders, and the Executive in identifying and prioritizing improvement opportunities
• Identifies relevant training requirements for Continuous Improvement Office resources and the wider Vodacom South Africa business resources
• Responsible for identifying growth opportunities within the CI team and obtaining budget approval
• Responsible for working with the leadership to develop/amend CI office KPIs and mandate
• Manages effective knowledge management within the CI office

Change Management

• Drives the shift in culture within Vodacom South Africa to embed CI as a way of working
• Supports the Initiative Leads in managing the interface between initiative stakeholders and business areas to secure the delivery of initiative outcomes and the realisation of benefits whilst maintaining BAU
• Supports the Initiative Leads in the transition to new processes/technology with the operational teams
• Supports individual initiative communication plans
• Explores different communications mediums to maintain stakeholder interest and buy-in
• Assess the skill level of the participants prior to scheduling workshops
• Ensures change interventions are aligned to BU requirements and prepares the BU for the change
• Ensures support functions are on board and aware of any initiatives

The ideal candidate for this role will have:

• Matric - essential
• Bachelors degree - essential (preferred in Engineering)
• Post graduate qualification in related field (Preferred)
• Continuous Improvement related qualification - essential (Preferrably in Lean Six Sigma Green Belt/ Black Belt)

One of the following:

• eTOM certified (Desirable)
• Change Management or related Human Behaviour Qualification (Desirable)
• Certificate in Project Management (Desirable)

Core competencies, knowledge, and experience:

• Strong analytical, research and forecasting skills
• Ability to work cross-functionally in order to achieve desired results
• Strong presentation skills
• Excellent verbal and written skills
• Customer focus with regards to understanding the service being delivered 

8 -10 years’ working experience in:

• Change management
• Continuous Improvement
• Problem solving
• Stakeholder management
• Proven business analysis skills
• Leading and supervisory skills
• Persuading and influencing
• Planning and organising
• Presenting and communicating information
• Relating and networking
• Writing and reporting
• Formulating strategies and concepts 
• 5 year Leadership/ Managerial experience – given leadership skills required

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 March 2026

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Role Purpose/Business Unit:

• Responsible for high potential and high-performance strategic accounts. Ensures profitable margin levels and direct key account relationship of a vertical within the Sales Cluster. 
• Drives the penetration of strategic accounts and their development. This includes upselling strategies to provide the widest possible range of products and solutions set from Vodacom Business Africa’s  portfolio as well as appropriate churn prevention strategies to ensure that their strategic accounts remain Vodacom Business Africa’s customers. 

Your responsibilities will include:

• Executes strategic agenda by identifying, leading and closing strategic account opportunities
• Delivers insights-led capability to build trusted advisor status and push ‘Fixed’ products onto largely mobile accounts
• Responsible for being aware of competitor strategy, opportunity management and building competitive business models to maximise strategic account potential
• Interacts with products specialists to enhance opportunity development and engage them in pursuits and for specialist pricing
• Achieves the set higher financial targets with specific reference to Total Contract Value & gross margin for the allocated products and solution set, market share, net margin contribution and Net Promoter Score 
• Responsible for attacking significant white space on strategic accounts that are currently under-penetrated
• Act as a ‘hunter’ to build networks and relentlessly chase large opportunities within the strategic accounts base

The ideal candidate for this role will have:

• Matric
• A Degree or Diploma qualification 
• Minimum 8-10 years’ experience in Strategic Account Management.

Core competencies, knowledge, and experience:

• Understanding of the Value Chain Analysis with regards to various customer businesses.
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of business landscape with specific reference to the target market
• Account Management /Business Development of which 2 years should be in management role / global accounts/enterprise solution selling within multi-national companies (in at least one of the following areas – communications service provider, technology, financial, sectors)

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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What you’ll do

Role Purpose:

• The Operations & Maintenance Specialist role is responsible for the complete technical operations end-to-end service providers contract performance management and is responsible for overseeing service providers and ensuring that all service delivery compliance requirements are aligned with the technical and commercial requirements of the specific TowerCo technical operations business unit and the related needs of the organization.  
• This role requires the ability to closely work with various stakeholders, including Vendors, Projects Teams, Supply chain management, health and safety, information and technology and other compliance departments to ensure effective service delivery other aspects include telecommunication site construction and telecommunication site, tower, foundation, energy, etc. modifications in the field including reporting, acceptance, multi-tasking, and problem solving for all technical work established by the company. Ensuring all on site activities are compliant with the best practices in H&S and quality.

Who you are

Key accountabilities and decision ownership: 

• Initiate and follow through actions required to achieve, improve, or maintain the agreed infrastructure service levels within budget, time and quality.
• Collaborate with internal stakeholders, including legal, finance, and procurement, to ensure that all contracts align with the organization's goals and objectives. Develop a reward based commercial agreement that will allow for performance-based remuneration and protect contract profitability while ensuring customer satisfaction and partner retention. 
• Review and analyse contracts to identify any potential risks or issues and develop strategies to mitigate those risks.
• Ensure that monitoring, measurement, reporting and evaluation of the Service Level Agreement KPIs are done to achieve value for money. The KPIs include target TTR, MTTR, MTBF, MTBSI & agree, maintain, and regularly review the SLAs and OLAs with the external service providers/contractors to ensure effective service delivery.
• Ensure that contract details and requirements are communicated timeously to all internal stakeholders as necessary.
• Ensuring all committed SLAs with various customers are met.

Core competencies, knowledge, and experience:

• Proven experience in contract management or a related field 
• Excellent negotiation and communication skills.
• Strong attention to detail and ability to manage multiple contracts simultaneously.
• In-depth knowledge of legal and regulatory requirements related to contract management.
• Familiarity with contract management software and tools.
• Ability to work independently and collaboratively with cross-functional teams.

Must have technical / professional qualifications: 

• Grade 12 is essential.
• Relevant Electrical and/or Mechanical and/or Facilities and /or Construction Management - 3 year Degree / Diploma (BSc, B.Tech, S4, N6, T3) (Essential)
• 3-5 years relevant Experience in network management

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What you’ll do

Role purpose:

• The Senior Specialist: Internal Communication and Engagement is responsible for the management of employee communications processes from development through to distribution using a range of channels to ensure ease of access, clarity, consistency, and transparency across the MAST.
• Additionally, this role will manage the end-to-end execution of all internal events, campaigns, and team-building initiatives within MAST, including overseeing service providers and agencies from project scoping to execution to ensure employee engagement, building connections with the MAST cultures and values, and ensuring seamless communication of strategic prioritisation and change initiatives across MAST. 

Who you are

Key accountabilities and decision ownership : 

• Define and drive an effective Internal Communication and Engagement strategy
• Develop, plan and deliver communication campaigns supporting the objectives if the business.
• Facilitate the development and delivery of the communication plan, communications calendar and relevant content and key message, tying together key business priorities and initiatives. 
• Facilitate the development and delivery of the engagement plan (i.e events, team buildings, internal campaigns, CSI events) calendar and manage budget requirements per business priorities and initiatives. 
• Align with Brand, PR and Social Media on stories affecting the internal audience
• Work with and manage third parties/agencies in the creation and delivery of campaigns and projects including financial management.
• Oversee and execute Event Planning activities that support the strategic goals of MAST’s Culture and Engagement initiatives.
• Collaborate and provide support in planning events and coordinating communication for key HR strategic projects in alignment with the HR team’s engagement calendar.

Core competencies, knowledge and experience :

• Strong knowledge and understanding of communication best practice, industry trends and channel strategies
• Ability to build and maintain effective stakeholder relationships
• Creative thinker and proactive, solution-oriented mindset.
• Experience in partnering with HR and other functions to align Internal Comms with employee experience strategies, change management initiatives, and company culture goals 
• Strong project management/events management skills and ability to manage multiple initiatives simultaneously

Must have technical / professional qualifications: 

• Degree or Diploma in Communication or equivalent. 
• 5-8 years’ experience in internal communication, engagement and events management
• Preferable experience working with an HR Team with strong alignment to in-house Marketing