Specialist Operations & Maintenance x4 (Mpumalanga/Limpopo,KZN, Bloemfontein & Western Cape) at Vodafone Global Enterprise

What you’ll do

Role Purpose:

• The Operations & Maintenance Specialist role is responsible for the complete technical operations end-to-end service providers contract performance management and is responsible for overseeing service providers and ensuring that all service delivery compliance requirements are aligned with the technical and commercial requirements of the specific TowerCo technical operations business unit and the related needs of the organization.  
• This role requires the ability to closely work with various stakeholders, including Vendors, Projects Teams, Supply chain management, health and safety, information and technology and other compliance departments to ensure effective service delivery other aspects include telecommunication site construction and telecommunication site, tower, foundation, energy, etc. modifications in the field including reporting, acceptance, multi-tasking, and problem solving for all technical work established by the company. Ensuring all on site activities are compliant with the best practices in H&S and quality.

Who you are

Key accountabilities and decision ownership: 

• Initiate and follow through actions required to achieve, improve, or maintain the agreed infrastructure service levels within budget, time and quality.
• Collaborate with internal stakeholders, including legal, finance, and procurement, to ensure that all contracts align with the organization's goals and objectives. Develop a reward based commercial agreement that will allow for performance-based remuneration and protect contract profitability while ensuring customer satisfaction and partner retention. 
• Review and analyse contracts to identify any potential risks or issues and develop strategies to mitigate those risks.
• Ensure that monitoring, measurement, reporting and evaluation of the Service Level Agreement KPIs are done to achieve value for money. The KPIs include target TTR, MTTR, MTBF, MTBSI & agree, maintain, and regularly review the SLAs and OLAs with the external service providers/contractors to ensure effective service delivery.
• Ensure that contract details and requirements are communicated timeously to all internal stakeholders as necessary.
• Ensuring all committed SLAs with various customers are met.

Core competencies, knowledge, and experience:

• Proven experience in contract management or a related field 
• Excellent negotiation and communication skills.
• Strong attention to detail and ability to manage multiple contracts simultaneously.
• In-depth knowledge of legal and regulatory requirements related to contract management.
• Familiarity with contract management software and tools.
• Ability to work independently and collaboratively with cross-functional teams.

Must have technical / professional qualifications: 

• Grade 12 is essential.
• Relevant Electrical and/or Mechanical and/or Facilities and /or Construction Management - 3 year Degree / Diploma (BSc, B.Tech, S4, N6, T3) (Essential)
• 3-5 years relevant Experience in network management