IB Intelligent Automation Analyst at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Upskill identified Vodacom International Business market analysts
• Work closely with teams in the identification of business requirements, functional design, process design
• Unlock wholistic Digital Transformation framework and strategy in the International Business markets.
• Analyses business processes, identify potential automation opportunities, and propose a Plan of Intelligent Automation strategy.
• Identify and unlock opportunities to re-use and scale automation processes across all the Vodacom African markets
• Providing the solution proposal by checking the scalability of the Intelligent Automation architecture.
• Ensure standard for Analysis and documentation is maintained.
• Assist market squads by providing insights for business benefits
• Unlock and execute on Group process re-useability strategy
• Execute on best practices, routines and innovative solutions to improve levels of digitisation and quality of output

Have clear understanding of:

• end-to-end processes assessment,
• ability to articulate inefficiencies in the system
• re-engineer and radically simply processes
• Identify processes that are fit for re-use across the various markets
• identify opportunities for digitisation using various technologies, which include, but not limited to Robotics Process Automation, Machine Learning, Natural Language Understanding , Optical Character Recognition, Generative & Agentic AI etc
• Understand customer experience and data insights to inform value ads in the process.
• Must be able to manage/ cross IB market end-to-end processes
• Create and maintain a standard of building quality business case for intelligent automation
• Report on deviations that could derail the achievements against targets
• Lead and facilitate compilation of business cases for reengineering and automation 

Your responsibilities will include:

• Promote a service mentality and develop strong relationships with finance, consumer, business and technology areas
• Support alignment of activities and objectives across the Vodacom Group Intelligent Automation team
• Unlock group process re-useability strategy
• Ensure that Vodacom International Business  market resources are coordinated in BA documentation standards
• Ensure constant knowledge of Artificial Intelligence industry in relation to process automation is maintained

The ideal candidate for this role will have:

• Post Grad Degree in Commerce or Information Technology; Engineering degrees will be considered with demonstrated Business Analyst experience
• 5-7 years’ experience performing process improvements, with a strong preference for candidates with automation and consultancy industry experience
• Cross market implementation capability
• Minimum 4 years of Intelligent Automation hands on experience
• Proven ability to identify opportunities for Generative and Agentic AI
• Strong interpersonal and communication skills are required
• Ability to influence and get stakeholder buy-in
• Analytical thinker with interpersonal skills
• Ability to apply a disciplined experimental and design thinking approach to solving problems using data and current statistical tools

Core competencies, knowledge, and experience:

• Basic know how of infrastructure topologies.
• In-depth knowledge of business process modelling with exposure to business processes modelling.
• Ability to run design-thinking workshop for process re- engineering and process optimization.
• Process development.
• Ability to build business case for digitisation

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 March 2026