AnyVan makes moving anything easier, more affordable and greener for everyone. Our sole objective is to use technology and innovation to improve the efficiency and experience of the entire delivery and moving process.
With over 2.8 million customers across the UK, Germany, France, Spain, Italy and Ireland since launch over a decade ago, such work has made...
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We're looking for passionate individuals to join our talented team of approx. 300 AnyVanners in our London and Cape Town offices. If you're as driven as we are and want to be part of a forward-thinking company to make moving 'miles better' and moving your career forward at the same time - we'd love to hear from you!
We have a great opportunity to join our supply team and work closely with our Transport Partners (TP's).
You will work closely with TP's to understand their needs, provide guidance, and help them use the product to achieve their goals and support the product team to accelerate and scale the adoption of priority products and features.
This is a key role where you will use your relationship building skills to the TP's and AnyVan succeed and grow.
What you'll be doing:
Work to agreed targets focusing platform and feature adoption & engagement metrics
Leverage digital tools such as Hubspot and product retention platforms such as Chameleon to influence retention and user engagement at scale
Drive retention and growth among our TPs through regular, meaningful conversations that build and nurture relationships and identify and resolve issues
Manage underperforming TPs by proactively contacting them to explore feedback ratings/trends, explaining the impact of ratings, and assisting them in improving their scores.
Ensure TPs have the necessary tools and information to deliver exceptional service.
Build and nurture a network of key stakeholders across AnyVan and collaborate with departments like Allocations, Recruitment & Onboarding, and TP Support, to resolve complex issues and improve the TP experience
Work closely with the Transport Partner Support Executive to help provide meaningful insight to improve the TP experience.
What you'll need to succeed:
Experience working with external customers in a fast paced commercial organisation
Comfortable using digital tools such as CRM and training platform
Proven track record working to and consistently delivering against targets
Thrive in a fast paced environment in which you need to prioritise and re-prioritise to managing multiple relationships and tasks
Excellent verbal and written communication skills to effectively interact with TPs and internal stakeholders
Good Excel/Google sheets skills with high accuracy and attention to detail when producing reports
A bias to action and the capability to deliver good work quickly
The ability to commute to our offices in the Central Business District 5 days a week
A strong alignment with our company values and able to make an impact!
Perks of the job:
A highly competitive salary that reflects your value
Take a Break: 20 days of holiday plus public holidays and Christmas Eve on us
Keeping you healthy: ZAR1,000 per month towards medical aid with Momentum or Discovery
Prepare for the future: Pension Fund with 5% employee and 5% employer contributions
Travel: We've got your evening commute covered with transport home after 7pm, car park space if you drive and showers and towels if you cycle
Keeping you refreshed: Enjoy an in-house barista and free fruit every day
Social Scene: Thursday and Friday drinks, and regular social activities
Celebrating Success: 1/4 performance awards with prizes and an annual performance awards - last years winner enjoyed a 4 day all expenses paid trip to the French alps!
Skills Booster: Opportunity to join a disruptive Technology Leader and be part of a fast-growing, innovative company reshaping the industry
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