Latest Job Opportunities at Salt South Africa

Key Responsibilities:

• Develop and maintain strong relationships with Sales agents.
• Generate and grow sales by securing, costing, and presenting journeys.
• Foster partnerships with Sales agents through excellent communication and timely service.
• Attend relevant familiarisation trips to strengthen bonds with agents.
• Manage new requests from Sales agents from quote to provisional booking.
• Ensure accurate and timely quotations, aligning with strategic and preferred partners.
• Utilise applicable specials and maximise the use of preferred suppliers.
• Flag special needs or high-risk guests to ensure their safety during their journey.
• Build and nurture strong connections with supplier reservations teams.
• Maximise mutually beneficial relationships with AP partners and their lodges/camps.
• Escalate any issues with supplier service delivery to Res managers or product managers.
• Follow up on outstanding provisional bookings and manage expiry reports.
• Maintain booking integrity and ensure all relevant documents are uploaded in the booking file.
• Handle provisional changes efficiently and communicate status updates to Sales agents.
• Ensure seamless handover of bookings to Journey Specialists for confirmation.
• Possess extensive knowledge of Southern and East African destinations.
• Stay up-to-date with regional logistics and industry trends.
• Maintain in-depth supplier knowledge and continuously update product knowledge.
• Understand strategic and preferred suppliers deals, specials, and packages.
• Participate in industry events, trade shows, and familiarisation trips as required.
• Keep updated with company policies, procedures, and system updates.
• Embrace a culture of continuous learning and improvement.

Qualifications and Experience:

• Matric certificate with mathematics (minimum standard grade or above).
• Tertiary certificate in Travel & Tourism or Hospitality is advantageous.
• 4-5 years of senior experience in handling customer relationships and developing travel products.
• In-depth knowledge of Southern and East Africa.
• Personal or educational travel experience is advantageous.
• Knowledge of Mozambique, Mauritius, and Seychelles is an added advantage.
• Proficient in Microsoft Office (Outlook, Teams, Excel, Word).
• Working knowledge of TourPlan and WETU or similar booking/operating systems.
• Excellent attention to detail and strong financial skills.
• Dynamic, creative, and organised with excellent communication skills.
• Ability to thrive under pressure, meet tight deadlines, and prioritise demands.
• High integrity level and ethical conduct.