Underwriting and Claims Specialist (Senekal) at AFGRI Equipment

Description

• To provide comprehensive administrative support in underwriting and claims processes, ensuring accuracy, compliance, and excellent client service within the short-term insurance environment.

Requirements

 Minimum Requirements:

• Grade 12
• FAIS compliant (NQF 4 – Short-term insurance) certification
• Regulatory Exam Level 5 (RE5) completed
• Minimum of 5 years short‑term claims experience within the insurance industry

Key Performance Areas

Claims Management:

• Facilitate claims processing, documentation, and follow-ups
• Ensure timely settlement and client satisfaction

Underwriting & Administration:

• Process amendments, endorsements, renewals, and new policies on the Cardinal Broker System
• Prepare, negotiate and process new Business quotations and renewals
• Maintain accurate records and ensure compliance with FAIS and FSCA regulations

Reporting:

• Assist with weekly, monthly, and quarterly reports
• Monitor and report customer complaints

Budget Management:

• Monitor expenses and implement cost-saving initiatives

New Business Development:

• Support the Relationship Manager in identifying and onboarding new clients

Training & Development:

• Engage in continuous learning and stay updated with industry regulations

Technical Competencies

• Proficiency in the Cardinal Broker System
• Strong negotiation skills
• Advanced computer literacy (MS Office)
• Excellent verbal and written communication skills

Behavioural Competencies

• High stress tolerance and emotional resilience
• Demonstrates integrity, reliability, and accuracy
• Strong interpersonal and training skills
• Self-motivated, results-oriented, and a team player
• Effective problem-solving and analytical abilities
• Commitment to self-development

Closing Date: 10 February 2026