Universal Banking Team Leader Job Ref ID: 80334472A-0002 at Standard Bank Group

Job Description

• To lead and manage a team of Universal Bankers at a Point of Representation, ensuring exceptional client experience, strong sales performance, effective risk management and full compliance with banking standards.

Key Responsibilities:

• Lead, coach and manage a team of Universal Bankers to consistently achieve sales, service and client experience objectives.
• Drive financial performance at the Point of Representation by identifying value demand opportunities and promoting multi-channel banking solutions.
• Ensure full compliance with regulatory, FAIS, risk and audit requirements, implementing and maintaining effective controls across all team activities.
• Oversee daily branch operations, resource planning and reporting to ensure sufficient capacity, productivity and service delivery.
• Manage the full employee lifecycle including performance management, development, engagement, discipline and workforce planning to build a high-performance culture.

Qualifications

• National Diploma (NQF 6 or higher) in Banking, Finance, Business Management or a related FAIS-recognised financial services field.
• FAIS Representative status with the relevant regulatory experience required for the role.
• RE5 certification (Regulatory Examination for Representatives).

Minimum experience:

• Minimum of 4 years’ experience in a retail or universal banking environment, with a proven track record of leading and managing sales-driven frontline teams.
• Demonstrated success in driving sales performance, achieving financial targets and converting client demand into sustainable revenue growth.
• Experience in analysing market trends, sales performance data and customer insights to inform branch-level sales strategies and resource decisions.
• Sound experience in managing risk, compliance and operational controls within a regulated financial services environment, including audit and FAIS requirements.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches & Following Procedures
• Articulating Information & Convincing People
• Challenging Ideas & Generating Ideas
• Directing People & Making Decisions
• Producing Output & Providing Insights
• Exploring Possibilities & Understanding People

Technical Competencies:

• Application & Submission Verification
• Banking Process & Procedures
• Customer Acceptance & Review
• Customer Understanding
• Processing
• Product Knowledge