Vacant Jobs at Mustek Limited

Job Purpose:

• Checking stock on arrival of couriers to verify if goods are received correctly and in good condition and taking action as necessary. Receiving, storing and issuing goods to ensure uninterrupted supply of required stock to the Company and customers.
• Is responsible for general logistics functions, such us correctly releasing stock to customers. At the front counter, the job purpose is providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner.
• Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate customer. Responsible for assisting customers with the booking in of goods for repairs, and collection of repaired goods.
• Strive to provide customers with the best experience possible and work to solve problems quickly.

Responsibilities:

Goods Receiving

• Check all boxes during delivery and endorse waybills when there is visible damage to boxes being delivered by couriers.
• Assist with taking photographs of visible damage and reporting to couriers and Supervisor.
• Scan stock from local suppliers into Mustek system

Goods Processing

• Administer the daily movement and storage of stock, ensuring 100% accuracy at all times.
• Picking, packing and distributing orders accurately, efficiently and on time, where necessary personally delivering to Dispatch if customers are waiting.
• Safe handling of all stock to ensure 0% damages. This includes following predetermined standards of height restrictions when packing, safe loading of trolleys, and correct handling of all items with circuits (never touching copper parts directly with fingers.)
• Maintain effective and correct shelving arrangement with correct item codes displayed.
• Assist with internal enquiries.
• Safely handle pallet jacks and trolleys, packing trolleys in the correct manner to prevent damages due to stock toppling over if the trolley should bump.
• Receive, store and issue goods against orders.
• Check goods received against orders placed on suppliers.
• Ensure the right quantity and quality is received.

Operational Duties

• Take responsibility for Stores operations if the Supervisor is off duty or out of the office.
• Prepare for receiving stock by printing orders according to the courier manifest.
• Credit all stock received from Head Office on the Mustek system.
• Contact all customers for uncollected stock on a weekly basis and cancel orders when necessary.
• Assist sales staff with enquiries regarding progress of deliveries or collections, communicating effectively and professionally at all times.

Stock Taking

• Ensure that stock sheets are updated.
• Count stock.
• Carry out cycle check counts and hand completed count sheets to Supervisor.

Logistics (Internal Movement of Stock)

• Efficiently and accurately check all stock received in the Stores Department.
• Assist with offloading of courier deliveries, checking all boxes for damage and endorsing waybill accordingly.
• Accurate shelving of stock in the correct locations for collection or delivery.
• Complete the checking and shelving of stock within two hours from receipt.
• Ensuring that all stock is handled in the safest possible manner, to avoid any possible damage.
• Prepare goods for couriers and capture the waybill information in time for the daily collection.

Front Counter Service

• Maintain professional, courteous and friendly interface with visitors/customers always
• Presenting a professional image by taking care to be neatly dressed.
• Greet customers who enter the building and answer their questions in a friendly, conversational manner, directing them to the correct department or area.
• Being vigilant and taking appropriate action regarding suspicious behaviour from visitors (e.g. calling Supervisors/Management to assist).
• Ensuring that the correct order is handed over to the correct customer, checking the details on the Mustek system and verifying the identity of the customer.
• Ensuring that customer receives the correct and complete order on collection, by checking items together.
• Strive to provide customers with the best experience possible and work to solve problems quickly, maintaining a professional attitude even in the face of challenges, such as dealing with an irate customer.
• Check goods together with customer on collection to ensure correct and complete order is handed over.

Driver Duties

• Checking all stock against invoices/PODs for the correct order and quantity when loading vehicles for delivery.
• Handle stock in correct manner to always prevent damage to stock as well as personal injuries.
• Deliver all items timeously and professionally.
• Ensure correct order and quantity is delivered to the correct client always.
• Communicate delays or other problems that occur on route to Logistics Supervisor immediately and adjust plan according to instructions.
• Driving safely ensuring no speeding fines or other traffic regulation contraventions always.
• Maintain professional and courteous conduct on the roads always.
• Maintain vehicle in a neat and presentable condition always.
• Ensure vehicle is checked at least once per week (or whenever vehicle was driven by another employee) according to vehicle check list and report any concerns or mechanical problems immediately.
• Report accidents or damage to vehicles immediatelyBooking and Collection of Repairs
• Complete all the fields on the book in page (fault description, contact details and condition of unit) with 100% accuracy, together with the notebook checklist and general checklist.
• Carry out warranty checks immediately during booking in on all units brought for repair.
• Phone or e-mail customers to collect stock and update Epicor.
• Return the repaired goods to the correct customer on collection with 100% accuracy.
• Escalate unresolved customer queries and complaints to the Supervisor within one hour.
• Maintain effective tracking of uncollected repairs.
• Follow up with customers on all outstanding collections weekly.
• Report on action taken on uncollected repairs weekly.
• Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
• Escalate problems or concerns to Supervisors or Manager without delay so that the necessary solutions can be arranged timeously.

Booking and Collection of Repairs

• Complete all the fields on the book in page (fault description, contact details and condition of unit) with 100% accuracy, together with the notebook checklist and general checklist.
• Carry out warranty checks immediately during booking in on all units brought for repair.
• Phone or e-mail customers to collect stock and update studio.
• Return the repaired goods to the correct customer on collection with 100% accuracy.
• Escalate unresolved customer queries and complaints to the Supervisor within one hour.
• Maintain effective tracking of uncollected repairs.
• Follow up with customers on all outstanding collections weekly.
• Report on action taken on uncollected repairs weekly.
• Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
• Escalate problems or concerns to Supervisors or Manager without delay so that the necessary solutions can be arranged timeously.

Housekeeping

• Contribute to the improvement of a safe work environment in the work area.
• Maintain a tidy/clean Stores area.

Qualification and Experience:

• Matric
• At least 1 year’s applicable warehouse/stores/ clerical/dispatch/stock control experience in ICT

Skills and Knowledge:

• Basic mathematics principles
• Stock taking
• Health and safety
• Best storage practices to mitigate risk in terms of damage, loss of stock
• Inventory keeping
• Correct handling to prevent damage
• Correct packing and shelving
• Basic knowledge of general administrative processes
• Good knowledge of stock control requirements
• Good knowledge of facility layout
• Excellent knowledge of applicable Mustek systems, processes and procedures.
• Use of systems and information technology
• Good organisational skills
• Using information technology
• Good time management
• Good interpersonal skills
• Good oral and written communication skills

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Job Purpose:

• To ensure that Onsite SLA's with clients are met and that small projects get implemented, prepare SLA reports for SLA meetings and manage stock levels of Subcontractors.

Responsibilities:

• Customer Satisfaction
• Ensure all newly created tickets get re-assigned nationally within 20 minutes from receiving tock.
• Ensure all open tickets get updated on the CMBD every 2nd business day.
• Communicate with clients telephonically where needed
• E-mail all daily reports to clients daily
• Ensure all open tickets get resolved within the required SLA as communicated from time to time
• Prepare open and resolved reports for Eskom as required
• Attend Eskom SLA meetings biweekly.
• Ensure all defective equipment gets collected from service provides within 1 business day from request

Housekeeping

• Keep work areas always clean

OHS and ISO

• Ensure compliance with environmental, OHS and safety, including quality standards set forth by the Company and PPE regulations
• Comply to all quality, information security, legislative and company policy requirements.

Shrinkage

• Have no contactor stock outstanding for more than 30days as per statements from accounts

Qualification and Education:

• Matric
• CompTIA A+ (will be of an advantage)
• ITIL foundation (will be of an advantage)
• 2 years SLA experience
• Microsoft Word and Excel

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Customer service knowledge
• Good verbal and written communication skills
• Communication skills, with excellent telephone manner and e-mail etiquette
• Basic computer literacy especially in Microsoft applications skills

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Job Purpose:

• The Sales Administrator is responsible for assisting the Sales Executives with sales calls on Mustek Products and building customer relationships.

Responsibilities:

Sales Assistance

• Responsible for processing orders by telephone, email or mail.
• Check that orders include the correct prices, discounts and product numbers and enter them into the company’s computer system.
• Administrators maintain sales records and update customer records.
• Provide information on sales by product line or territory that sales managers use to prepare reports and monitor performance.
• Processing a high volume of product orders.
• Processing invoices for all sales transactions.
• Checking prices and contracts are up to date.
• Reporting monthly sales results to the sales team.
• Supporting the sales force with general operations to help reach the team’s objectives.
• Taking phone calls from customers.
• Communicating internally important feedback from customers.
• Processing staff timesheets.
• Dealing with and responding to high volumes of emails.

Education and Experience:

• Matric
• Sales and/or Marketing qualification preferred
• 1 year experience within ICT industry sales and marketing

Skills and Knowledge:

• Exposure to chain stores
• Computer knowledge, specifically MS office applications
• Basic knowledge of budgeting, sales and marketing principles
• ICT industry knowledge
• Good administration skills
• Good telephone etiquette
• Good communication skills
• Good people handling skills
• Networking skills
• Organising skills
• Time management skills
• Efficient computer literacy especially in MS applications

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Job Purpose:

• To provide administrative support to the Product Manager in terms of account management, orders, sales requests, training, marketing, client and Vendor liaison, etc.
• The person will be responsible for selling products, training and supporting the sales team and resellers with enquires, quotations and availability of stock.
• Product Specialist must be able to promote products and build a lasting relationship with Vendors, the internal sales team, as well as and existing customers. To assist the Product Manager with daily operations of the division.
• This will include all duties that the Product Manager deems fit to delegate.

Responsibilities:

Product Management Support

• Help with day to day sales and contribute to the bottom line.
• Provide accurate updated product content and ensure that the system/e-commerce is updated within a reasonable amount of time.
• Checking purchase orders against purchase confirmations to ensure no item missed off.
• Managing of open orders on venders and internal.
• Due Date Management
• Manage and order stock on back order as well as run rate or for certain deals.
• Complete competitive analysis monthly.
• Creating new product codes and managing consistent code structure.
• Assistance with compiling and distribution of pricelists; update pricelists and system information.
• Checking for errors on the pricelists before sending.
• Understand costings and shipping models and terminology, margin management.
• Cultivate knowledge and thorough understanding of Forex.
• Assist with tenders and quotes, ensuring that all prices are done correctly, and accurate information has been given.
• Provide solutions and resolve problems and issues in a reasonable amount of time.
• Apply logic in decision making

Customer Satisfaction

• Manage customer needs and ensure satisfaction is achieved.
• Maintain Vendor relationships, as well as negotiate contracts, prices and stock.
• Clear understanding of product life cycles and roadmaps and develop competitive advantages with sales as to maximise profitability.
• Work closely with key customers to develop product, sales strategies.
• Identify and fill product gaps thus improve customer experience and generating growth.
• Bridge the gap between Sales and Client by supplying product and information, prioritize activities based on maximising business and customer impact.
• Negotiate prices for deals and tenders; determines product pricing by utilising market research data; anticipating volume; costing special and customised orders.        
• Maintain and retain client relationships.
• Maximise product marketing communication, events and business objectives.    
• Vendor reports: to comply with submission of the required Vendor reports as stipulated in the various Vendor distribution agreement.
• Attend Vendor symposiums to remain abreast of technology.

Marketing

• Manage Demo items and Demo display areas.
• From time to time, it will be deemed the Product Assistant responsibility to travel to branches, conferences and symposiums.
• Brand specific and dependant on maturity of assistant.
• Assist with marketing flyers, events and incentives, as well as managing them. (Implement or support marketing campaigns).
• Assist with marketing ideas and initiatives.
• Attend events related to the product to network, learn, and market.

Stock Management

• Keep ETAs of incoming stock updated on the system by checking back-order reports and leasing with Vendors.
• Manage aged stock and come up with ideas and action on how to move.
• Manage current stock within budget stock days.
• Keep the lab updated on outstanding and required stock.
• Build and maintain relationships with local suppliers.

Training and Development

• Maintain and develop MS Office Excel skills and presentation skills.  
• Read and research products, technology and market trends to remain abreast of technology.
• Keep abreast with the latest technology and products by attending scheduled training.
• Introductory and consistent training to ensure that the entire Sales team and customers are kept abreast of Mustek’s product offering.

Qualifications and Experience

• Matric
• A tertiary qualification in marketing/sales would be advantageous
• Minimum 3 years’ experience in marketing and sales environment at a similar level

Skills and Knowledge:

• Sales and marketing principles and procedures
• Microsoft Office, Excel especially
• ICT industry knowledge
• Product specific knowledge
• Sales and marketing principles and procedures
• Verbal and non-verbal persuasion techniques and communication
• Clear understanding of Products [Technology/ Lifecycle and drivers]
• Knowledge of import and costing methodology
• Basic understanding of business and profitability
• Analysing of data and interpretation thereof
• Superior presentation skills
• Good problem solving/analytic skills
• Good relationship building skills
• Good general administration skills
• Good influencing/persuasion skills
• Strategy development skills
• Negotiation skills
• Good verbal and written communication skills
• Good organisational skills
• Good people and customer management skills
• Superior networking skills
• Superior presentation/public speaking
• Good communication skills
• Good information processing skills
• Good creative skills/idea generation skills

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Job Purpose:

• To provide a clerical and administrative support service in respect of debtors’ accounts, ensuring excellent and professional customer service at all times. The focus on timely collection of outstanding debts, preparation of analysis of customer accounts and handling customer queries.

Responsibilities:

Onboarding new dealers and updating existing dealer accounts

• Onboarding new dealers - on receipts of a new dealer application, make sure the form is completed and signed correctly.
• Making sure that all required supporting documents is attached to the application before handing it to the Vetting Clerk for further assessment.
• Accuracy in capturing new dealer accounts and updating existing accounts.
• Make sure that client information on Epicor is only updated/captured based on valid documents, capturing on data must be accurate.

Filling and Keeping record

• To keep m/credits, journals, daily finance filing and dealer information filing updated and stored safely in relevant files and cabinets

Receivable

• Ensure the database is kept up to date.
• Collect 30% of outstanding due total on age analysis on a weekly basis.
• Reduce the value of overdue debtors (60/120 days an older) to 5% of book value.
• Complete all allocations as per aging report 100% accurately on a daily basis.
• Assist clients with cash payments following the correct procedure and ensuring accuracy.
• Process and capture cash, credit card, and electronic payments accurately daily.
• Prepare and submit cash flow analysis on time as requested by HO and Accounts Manager
• Prepare and submit all journals, manual debits notes, manual credits and debtors’ refunds, including relevant attachments timeously.
• Inform despatch of C.O.D. payments, remove hold on COD orders when a valid proof of payment has been received, any payments over R20 000 must clear in bank account first before removing hold.
• Process refunds according to the required format.
• Maintain customer credit limits according to credit insurance limits.
• Keep the Age Analysis within the DSO (Days Sales Outstanding) range.
• Complete all customer requests for statements and invoices on the day of the request.
• Prepare reconciliations of accounts as per customer request within one day.
• Verify payments and follow up on statements and payments daily.
• Compile legal files with all documents required for hand over process as required.
• Maintain a filing system in respect of accounting data, records, contracts and invoices.
• Maintain tracking systems, such as e-mail correspondence.

Communication

• Attend to all queries efficiently and timeously.
• Update Accounts Manager regarding any outstanding debtors or other areas of concern promptly.
• Report any irregular activities on Dealer Accounts, such as purchases by unauthorised persons, to the Accounts Manager promptly.
• Forward warning letters and final demands to clients timeously.
• Escalate all unresolved queries to the Accounts Manager timeously.
• Communicate with clients in a friendly and professional manner at all times

Admin Duties

• Petty Cash Recon to be submitted mid-month and by the 4th of each new month to Account Manager and then to HO.
• To assist with Journal clearings on a bi-weekly basis
• To prepare month end banking
• Reconcile payments processed to bank statements, to ensure all payments are captured.
• Assist Accounts Manager with any administrative functions that might be required on request.
• To stand in for Accounts Manager when on leave to ensure all accounts (AR) matters are dealt with timeously

Qualifications and Experience:

• Matric
• Credit Management 1,2,3
• Bachelor’s degree in accounting will be advantageous
• Minimum 2 years’ experience as a financial administrator, or similar

Knowledge and Skills:

• Basic Math's
• Use of systems and information technology.
• Teamwork
• Flexibility
• Administrative accuracy
• Good verbal and written communication skills

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Job Purpose:

• To supervise Stores activities to ensure transfers of Stock, Stores operation, deliveries to customers and invoicing for the services.
• Responsible for the administration of all Regional Stores, including proper shelving arrangements and stock control, stock movement and cycle checks.
• Responsible for the ordering of parts, and for the return and administration of faulty stock, which includes warranty stock as well as out of warranty stock.
• Work to solve problems quickly, maintaining a friendly and professional attitude. Strive to provide customers with the best experience possible.

Responsibilities:

Crediting Stock

• Credit all stock received from Head Office on the company inhouse system.
• Cancellation of orders.
• Crediting of all customers returned stock.
• Return stripped components to Stores within 16 hours from a unit being credited.

Stores Operation

Managing the Stores ensuring all areas are functioning effectively and optimally. This includes, but is not limited to, the following areas of responsibility:

• Goods receiving
• Stock control (correct handling, shelving, and stock take)
• Ordering integrating (picking, order modification)
• Keep track of stock ageing to avoid expiring products and comply with FIFO (first in first out)
• Manage cycle checks, check for accuracy, and resolve any discrepancies.
• Prepare for annual stock take and assist ISO staff in managing annual stock take, resolving any discrepancies.
• Monitor all stock movement to internal locations to ensure control and efficiency.
• Oversee administration of stock transfers to other branches to ensure timely and effective execution.
• Ensure accurate and timely administration of returns.

Logistics

• Follow up on all orders placed ensuring that they are ready for delivery.
• Check that all bulk and urgent deliveries are arranged and completed on time.
• Ensure that all corporate deliveries are done and resolve any issues thereof.
• Assist the delivery clerk with the invoicing of deliveries for the next day.
• Assist the delivery clerk with local delivery arrangements when needed.
• Ensure that orders are booked out efficiently and effectively.
• Ensure that stock quantities are correct always.
• Ensure that stock returned is sent to credits.
• Follow up with internal issues and resolve problems or queries, responding to e-mail enquiries within 2 hours.
• Monitor employees to handle stock and equipment in the correct manner to prevent damage to products.

Stock Taking

• Ensure that stock sheets are updated with issues.
• Count stock and report variances between actual and system stock levels.

Service Stores

• Controlling stock with 100% accuracy.
• Checking all stock loaned to technicians weekly.
• Receive stock via internal transfers accurately.
• Book in returned stock daily.
• Update job cards with order details promptly.
• Following up on stock ordered for repairs to confirm if it was dispatched from head office.
• Manage spare parts stock.
• Administrate cycle checks and annual stock take.

Warranty Stock

• Return all customer stock to local suppliers.
• Order all parts on the same day as requested by the Technician.
• Return warranty stock to ASP timeously.
• Control DOAs and claims.
• Ensure proper tracking of and follow up of all submitted claims.

Operational Efficiency

• Maintain adequate controls to prevent stock loss through theft or damage.
• Monitor actions to ensure stock holding is kept to a minimum (i.e., ensuring staff follow up on orders not collected within 14 days.)
• Liaise with ISO staff regarding effective and adequate Stores processes, forms, and procedures.
• Complete monthly health and safety checklist.
• Update Demo, Credits, Genny Checklists, Technician Stock lists, Courier Incidents, and Incident spreadsheets.
• Oversee Branch infrastructure to ensure required maintenance is attended to timeously.
• Ensure compliance with relevant legal and other requirements, such as environmental, health, safety, and quality (ISO) standards.

Supervise employees

• Performance Management - Conduct 100% of staff on a bi-annual performance assessment liaising with management as necessary.
• Tasks and Responsibilities – Ensure all staff in department have up to date job descriptions, liaising with management as necessary.
• Skills - Ensure staff are skilled to carry out what is expected of them, recommend training, coach, develop. Observation, evaluation, and appraisals to be used as indication.
• Succession Planning – Ensure that a possible successor is identified and mentored as far as possible. If not at all possible, train and develop an employee reporting to you to be able to stand in for you as and when required.
• Ensure compliance with company policies and procedures.
• Ensure compliance with relevant legal and other requirements, such as environmental, health, safety, and quality standards.
• Monitor employees to keep the Stores clean and prevent damage or infestation of products.

Communication

• Inform management and other relevant parties timeously about warehousing and transportation activities.
• Inform Sales about stock requests and take appropriate action according to feedback.
• Inform Operations manager about ageing stock or other relevant matters regarding stock holding.
• Report problems to Operations Manager without delay to ensure necessary solutions are identified and implemented timeously.

Leadership

• Plan, select, develop, and maintain suitable manpower capabilities in Stores with the support of management.
• Develop, supervise, and maintain a motivated and high-performance team.
• Have fortnightly meetings with staff.
• Identify and timeously address functional related problems and opportunities.
• Provide direction in all matters regarding stock control.

Qualifications and Experience

• Matric
• Degree/diploma in Stock Control preferable
• Warehousing, logistics experience
• 2 years’ experience in a similar role
• Experience within the ICT Industry preferable

Skills and Knowledge

• Knowledge and understanding of warehousing and logistics
• Good computer literacy and the ability to handle electronic data
• Mustek processes and procedures.
• Health and safety
• Best storage practices to mitigate risk in terms of damage, loss of stock
• Correct handling to prevent damage.
• Good administrative skills
• Good written and verbal communication skills
• Ability to operate the necessary tools and equipment
• Ability to establish and maintain effective working relationships
• Good record keeping skills
• Ability to supervise and lead a team