Jobs at Radisson Hotel Group

Job Description

• Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
• As a Junior Receptionist, you will be responsible for operating the hotel's telephone switchboard efficiently while providing professional and courteous service to guests, visitors, and employees. The role ensures that all incoming calls, messages, and enquiries are handled accurately and promptly, while supporting the Front Office team with administrative and reception duties to deliver an exceptional guest experience.
• Operate the hotel's switchboard, answering and directing incoming calls promptly, professionally, and courteously.
• Take and relay accurate telephone messages to guests and employees in a timely manner.
• Transfer calls to the appropriate departments and provide callers with accurate information regarding hotel services and facilities.
• Welcome guests and visitors at reception and provide assistance with general enquiries.
• Assist with basic guest check-in and check-out procedures when required.
• Coordinate guest wake-up calls and ensure they are completed accurately and on time.
• Receive and distribute guest mail, parcels, and internal correspondence.
• Respond to guest requests and direct them to the relevant department for prompt resolution.
• Assist with administrative duties, including filing, record keeping, and updating guest information.
• Report maintenance issues, emergency calls, or security concerns immediately to the relevant department.
• Work closely with Housekeeping, Maintenance, Security, Reservations, and Food & Beverage to ensure efficient communication.
• Adhere to hotel policies, brand standards, confidentiality requirements, and health and safety procedures.
• Participate in departmental training and contribute to maintaining high service standards.

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Experience working with IT systems across various platforms
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial

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Job Description

• Can you be our guests’ fountain of knowledge? Nothing must be too much trouble, a genuine people’s person who can make every moment matter. If you say Yes I Can! we’re looking for people just like you!
• We are currently seeking a Guest Relations Officer to join our vibrant team at Radisson Collection Hotel Waterfront, Cape Town. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Guest Relations Host, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.

• Our Guest Relations Host love the hustle and bustle of life! It’s not just about check-in and check-out, or serving cocktails in the bar. It’s the variety of everything in-between and being an all-rounder
• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department

Qualifications

• Excellent team player with strong communication skills, you will have a passion for delivering a great customer experience
• Previous experience of using Opera Property Management System is advantageous.
• A natural happy smiler with a positive Yes I Can! attitude… Come join us and Make Every Moment Matter!
• If making magic, or creating bliss is your specialty, check in here…