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  • Posted: Sep 6, 2021
    Deadline: Not specified
  • In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
    Read more about this company


    User Experience Specialist

    About the job

    In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

    The UX Specialist role will require the successful candidate to be responsible for the entire end to end customer experience process for their assigned projects and will be supported by a larger CX team.

    We are looking for a candidate that is innovative, pushes the boundaries and is willing to go the extra mile. In addition, the ideal candidate is be one that is a good fit for the team culture.

    Show the value of a customer centric approach to developing websites, apps and services with stakeholders within the bank by flying the flag of the CX team and through the quality of work done.

    Adhering to and improving on CX/UX processes such as Research, Workshopping, Usability Testing

    Creating customer experiences, through designs, that are of a high standard and pushes the boundaries of existing experiences within the bank.

    Familiarity with best practice user experience and understanding of what types of experiences are made possible by current digital technologies, and the ability to keep up and grow with this constantly changing environment

    Offer assistance with and run multiple projects in parallel, at different levels of complexity - including large and complex systems of interactions

    Build relationships and collaborate with technical and project teams in order to design innovative and engaging user experiences within platform constraints, technical limitations and timelines.

    Additional requirements:

    • Conducting user research to inform solutions (User interviews, Heuristic evaluation, audits, desktop research)

    • Prototyping, wire framing and designing solutions and interfaces (Experience in Sketch is advantageous)

    • Creating of personas and experience maps

    • Presentation and workshopping skills

    • Plan, design and conducting user/usability testing sessions and consolidation of feedback

    • The ability to conceptualize with, and articulate innovative solutions to, stakeholders

    • Ability to work with tight deadlines 

    Experience and Education:

    • Minimum 4 years in User Experience role (Portfolio to be provided)

    • A relevant design or IT related degree or formal qualification would be advantageous

    Method of Application

    Interested and qualified? Go to FNB South Africa on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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