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Here at Yoco we want to make it easier for small business owners to do business. We’re all about simplifying the complicated things so that they’re smooth, easy and clever where it matters most - your sales. Our mobile card readers allow you to accept payments when and where you need to, by connecting to your smartphone or tablet. Our free busi...
Please note that as this is a remote based position, we are open to applications from candidates based throughout the UK and EMEA region.
The Customer Insight team is responsible for bringing new knowledge of small business owners into Yoco which informs decision making on a product and strategic level.
To do this, our work can be broad and generative, such as helping to validate if we should enter a new market; or deep and specific to a particular product as it evolves over time.
You will not only have a hand in deeply understanding a problem or opportunity but will also play an integral role in the practical application of these insights.
Your obsession for customers helps raise the bar for customer-centricity
You are passionately contributing to building a customer-centric culture across Yoco. You work together with your team to raise the bar on user research and drive customer-centric thinking across the business and you help teams across the organisation build empathy for our customers.
Your experience
This position requires someone who is deeply curious about people, able to connect the dots between what customers do, say and think, a team player, and a skilled communicator. They have a toolbox of research methodologies at their disposal but are particularly skilled in the application of these insights to the product development cycle.
Bonus points/nice to have:
THE YOCO FORMULA - HOW WE CREATE VALUE
The Yoco formula is a validated approach to work and a set of behaviours that create maximum value for our customers and help us grow.
Core Values - Our way of working to create value & grow
Leadership Principles - How we show up, engage & treat each other
To support this, we have built a role-based organisation where every individual is given the space to focus and develop their innate strengths. Everyone at Yoco has the opportunity to lead a project and become a specialist, enabling flexibility, collaboration and accountability at all levels. You will be working with a diverse, motivated and skilled team who will continuously stretch you as an individual. To learn more about our culture, go to our #YocoLife page or subscribe to our Exposure Gallery.
Join us on a meaningful journey at Yoco, and help enable our merchants to thrive through Open Commerce!
Please note…
Yoco encourages applicants from diverse backgrounds to apply. Open positions at Yoco are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you’re welcome to request feedback.
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