UX Designer at Amazon

Description

Do you enjoy working on large-scale, complex, customer-oriented products? Do you want to use Data Science, Machine Learning (ML), Natural Language Processing (NLP), and Artificial Intelligence (AI) in the user-centric design processes to solve complex customer problems? Do you thrive in an innovative, dynamic, and technical work culture that always pushes you to experiment and learn? If yes, then you will enjoy working as a Product Experience Designer for Amazon Web Services (AWS). AWS is used by millions of users around the globe—from small start-ups to household names like Netflix and NASA—and AWS Support is one of the largest and fastest growing business units within AWS. Our team’s goal is to innovate and to improve customer success, trust, and experiences with both AWS products and with AWS Support.

Our team has the rare opportunity to support every service and every AWS account, and we are obsessed with creating exceptional customer experiences. Because of our team’s broad mission and scope, we need a talented, passionate senior product experience designer who can create elegant, intuitive user interfaces and who has strong ideation skills, robust holistic systems thinking, deep attention to detail, and passion for turning difficult tasks into simple and delightful experiences for customers.

We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service, monitoring, learning, and using AWS. We're looking for a talented, passionate senior product experience designer to work on internal tools, like case management and engineering support, and external tools, such as the Service Health Dashboard, Personal Health Dashboard, Support Center, Knowledge Center, AWS Forums, and Trusted Advisor.

As a product experience designer, you will be responsible for designing the UX architecture, user interaction flows, and aesthetics of our current and new products. You will have a significant impact on the creative direction of AWS Support products with an emphasis on solving major challenges and shaping the success of the customer experiences of AWS customers, internal service teams, and AWS Support engineers worldwide. You'll be responsible for an idea from experimentation to prototyping and then to implementation to identify and improve our customer experiences. Come join us and help create world-class customer support experiences for AWS.

Main responsibilities

• Lead your team and partners in defining, tracking, and reporting key user experience metrics.
• Review with and gather feedback on work from business, product management, development, and peer design teams as well as executive leadership.
• Evaluate new and emerging methods and technologies in UX prototyping, and identify best-of-breed to incorporate into your team’s toolkit.
• Evaluate, establish, and apply best practices, patterns, and guidelines.
• Lead the design of useful, usable, and desirable products in a team environment. Work with leadership in design planning and goal creation.
• Understand customers and their needs through market analysis, customer research, and feedback.
• Use business requirements to assist in developing use cases and high-level requirements.
• Design the architecture, interface, and interaction flow of services and experiences.
• Develop personas, customer journey maps, conceptual diagrams, wireframes, and prototypes.
• Facilitate the design process, present and iterate design solutions.
• Craft, pitch, and validate long-term design strategies.
• Continually iterate and evolve the way we design for and learn from our customers.
• Chart a course for yourself and others in ambiguous situations. Mentor and develop designers within your own organization and beyond.

Basic Qualifications

• Fluency in best practices for information architecture and interaction design, user-centered design process, as well as strong knowledge of user experience principles, techniques, and patterns.
• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience .
• 4+ years of experience creating prototypes or highly detailed wireframes for complex web applications, working in a collaborative team and directly with developers on implementation of designs
• An online portfolio or samples of work demonstrating relevant experience

Preferred Qualifications

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
 

Company - Amazon Dev Centre South Africa
Job ID: A1370910