UX Designer (Cape Town) at Momentum Metropolitan Holdings Limited

Requirements

• Degree in Digital Design or equivalent
• Qualification in UX or Design Thinking
• At least 5 years’ experience in a design environment
• 2-3 years’ experience in UX and journey mapping
• Proficient in MS Office Packages (MS Outlook, MS Word, MS Powerpoint)
• Experience in the following will be an advantage:
• Wireframing tools
• Prototyping software

Duties & Responsibilities

• Apply structured thinking to lead, inform, design and test client experience journey maps.
• Lead concept development and testing to identify new opportunities.
• Develop in-depth understanding of target segments by identifying trends, opportunities, threats and environmental influences to spot opportunities for innovation and solutions.
• Design solutions that lead to market growth.
• Analyse client experience and sales volumes to enhance solutions.
• Keep ideas relevant and aligned with current methodologies/technologies.
• Collaborate with all stakeholders and work with multi-disciplinary teams to deliver an extraordinary user experience by understanding the user testing results and incorporating client insights into digital designs.
• Ensure a consistent and correct brand application and ensure alignment across media and platform.
• Lead workshop sessions and kick-off sessions to obtain requirements and get buy in to move projects forward.
• Present developed creative, wire frames, designs, and concepts to stakeholders at all levels of the business.
• Use your exceptional creative skills and ability to think out the box to produce the design assets that is required to deliver the digital client experience.
• Direct the digital creative development and production process with pedantic attention to user centered design detail.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness, and recommend adjustments.
• Define service practices which build rewarding relationships, encourage innovation, and allow others to provide exceptional client service.
• Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

HIGH LEVEL DELIVERABLES

UX Design

• User research feedback
• User personas
• Use journey maps
• “How might we” statements
• Wireframes
• High-fidelity prototypes
• User-testing reporting

UI Design / Visual Design

• Pixel-perfect prototypes
• Interactive prototypes
• Visual style guides
• Icon libraries
• Design specs for developers
• Branding materials or guidelines to supplement the product
• Design pattern libraries, style guides or design systems

UX Writing / content Strategist

• Copy writing
• Copy Guidelines

Product Design

• System design – how a product is structured to maximise interaction whilst meeting user needs
• Process design – the analysis, creation, and improvement of the actions performed within the system
• Interface design – the look, style, and feel of the app or website