UX Writer / Content Designer (Mid/Senior level) at Sanlam Indie

We're looking for an experienced UX Writer/Content Designer to work closely with our product owners, UX designers, devs, actuaries and customer service to craft solutions to real-world problems across our digital properties, including web, mobile and partner-led channels.

Job requirements

What you'll be doing

• As part of our content design team, you'll work to inject the right content at the right time in the user journey. You’ll work closely with UX designers, product managers, customer service teams and developers to help craft optimal user experiences.
• Write straightforward, user-friendly content for our core digital journeys serving a wide range of audiences, including customers, intermediaries, partners and customer service agents.
• Work to gain deep knowledge about our systems, our business goals, and the needs of our customers and use those insights to improve Sanlam Indie’s content.
• Conceptualise and create original copy ideas that are user-friendly, on brand and adhere to our style guides.
• Collaborate and workshop ideas with designers to solutionize complex ideas.
• Deliver copy requirements, including FAQs, help articles, error messages, product descriptions, legal copy, calls-to-action, transactional communication and form design.
• Stay abreast of UX/content best practice, and always look for ways to improve both your craft and the customer experience.
• Strive to proactively stress-test and validate your work and ideas through user research and feedback from customers, peers and stakeholders.
• Look for the best ways to manage, update and monitor existing content, always looking for ways to improve it.

About you: We'd love to meet you if you.....

• Have at least 4 years of related experience in UX writing, technical writing, learning design, financial writing and/or copywriting
• Can demonstrate your work/experience through a portfolio
• Are a content ninja, comfortable creating content for anything from interfaces, policy documents, customer communication, style guides and training material
• Have meticulous attention to detail
• Enjoy a collaborative working environment, while being accountable for your own work
• Welcome the opportunity to show off in a skills test
• Are naturally empathetic and customer centric, and are mindful of accessibility concerns
• Welcome feedback from customers and your team, and will proactively seek it out
• Understand your work is never done, but will happily iterate and improve until the end of time
• Are comfortable staying agile and adaptive in an ever-shifting environment
• Love the idea of incorporating user feedback, data-derived insights and research into your writing process
• Are a wizard at simplifying complicated concepts and financial jargon, and writing them in normal-people speak
• Are able to think through and consider the impact of a product change on content across our content landscape
• Have had experience working in a cross-functional team, adhering to processes, to produce and ship products/courses
• Are not afraid to challenge the status quo and champion human-centred design principles
• Are able and comfortable to work hybrid/remotely, and can self-manage your time and workload
• Are comfortable working with collaborative tools like Figma and Miro